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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Asset Tagging
B) Installation
C) Tracking and Recovery Services
D) Defective Media Retention

2. What is true about HP Standard Contractual Services?

A) HP Standard Contractual Services are prepaid annual service packages typically sold at the point of
hardware sale.
B) Each HP Standard Contractual Services agreement is linked to one hardware serial number.
C) The HP Standard Contractual Services are annual services for multiple products on one agreement.
D) HP standard Contractual Services can provide special customer delivery requirements, such as project
management.

3. Which HP PPS Services can be offered to a customer when their previous engagement arrives at renewal?
(Select two.)

A) HP Post Warranty Care Pack
B) HP Refresh Services
C) HP Contractual Services
D) HP Maintenance Kit replacement
E) HP Defective Media Retention

4. Which services can be offered for both printer and PC equipment? (Select two.)

A) Asset Tagging
B) Printer Installation
C) Maintenance Kit
D) Defective Media Retention
E) Onsite Repair
F) PC Tracking and Recovery

5. What is true about the difference between HP Contractual Services and HP Care Pack Services?

A) HP Contractual Services can provide a flexible solution adapted to a customer's needs when the HP
Care Pack Services offerings are not suitable
B) HP Contractual Services apply to global customers. HP Care Pack Services are intended for US
customers
C) HP Contractual Services provide outsourcing for mundane IT services. HP Care Pack Services do not
offer IT outsourcing.
D) HP Contractual Services integrate devices into existing environments. HP Care Pack Services are
intended for new environments.

Solutions: