ITIL 4 Specialist: High-Velocity IT: ITIL-4-HVIT Exam
"ITIL 4 Specialist: High-Velocity IT", also known as ITIL-4-HVIT exam, is a Peoplecert Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 113 Q&As to your ITIL-4-HVIT Exam preparation. In the ITIL-4-HVIT exam resources, you will cover every field and category in Peoplecert ITIL Certification helping to ready you for your successful Peoplecert Certification.
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Peoplecert ITIL-4-HVIT Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Guiding Principles and Foundational Concepts for Velocity | 20% | - Ethics, safety culture, lean culture, Toyota Kata - Service-dominant logic, design thinking, complexity thinking - Lean, agile, resilient, and continuous principles |
| Enabling Fast Development | 15% | - Automation, cloud-native practices, and rapid deployment - Agile, DevOps, and continuous integration/delivery practices |
| Enabling Valuable Investments | 15% | - Strategic alignment, portfolio management, business case development - Prioritization and value assessment practices |
| Enabling Assured Conformance | 7% | - Information security management, risk management, compliance |
| Enabling Resilient Operations | 10% | - Problem management, service continuity, infrastructure and platform management - Capacity and performance management, monitoring and event management |
| Enabling Co-Created Value | 8% | - Relationship management, service design, service desk practices |
| High-Velocity IT Concepts and Digital Enterprise | 25% | - Alignment with four dimensions of service management, ITIL Service Value System, service value chain, and digital product lifecycle - Objectives of digital products: valuable investments, fast development, resilient operations, co-created value, assured conformance - Core terms: High-velocity IT, digital organization, digital transformation, digital technology |
Peoplecert ITIL 4 Specialist: High-Velocity IT Sample Questions:
An organization is designing a new digital service and wants to base its decisions on a deep understanding of customer needs, rapidly producing and testing prototypes with real users.
Which approach is being applied?
- A. Continuous integration
- B. Value stream mapping
- C. Design thinking
- D. Chaos engineering
Correct Answer: C 🗳️
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An organization introduced 'chaos engineering' recently. The organization has now discovered that some of the disruptions orchestrated by the 'simian army' remain unnoticed until they affect the users.
Which is an example of how the 'monitoring and event management' practice could improve the situation?
- A. By understanding how much scalability is required to maintain service levels during tests
- B. By improving the design of systems so that the average time to restore the service is minimized
- C. By creating notifications for outages introduced with chaos engineering
- D. By reviewing single points of failure to find opportunities for additional resilience
Correct Answer: C 🗳️
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From the perspective of the service provider, which statement about the digital product lifecycle is CORRECT?
- A. It begins when the service consumer is being onboarded
- B. It ends when a consumer decides to terminate the engagement with the provider
- C. It begins with researching and developing the offering
- D. It ends when a provider decides to terminate the engagement with a consumer
Correct Answer: C 🗳️
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A digital product team is composed of people who each have deep expertise in one area but sufficient knowledge to contribute in several others.
Which concept does this describe?
- A. Segregation of duties
- B. Matrix management
- C. T-shaped people
- D. Command and control
Correct Answer: C 🗳️
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An organization has received feedback from its customers that the latest release of its product lacks valuable features. It was discovered that the key members of the software development team had been working on other tasks.
How does 'portfolio management' contribute to ensuring that the team is working on tasks that contribute to the organization's strategy?
- A. It helps the team to document customer requirements
- B. It helps the team to prioritize backlog items
- C. It provides the governance needed for the team to operate
- D. It provides the business case needed to gain funding for the team
Correct Answer: B 🗳️
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