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HP Selling HP PS Lifecycle Services 2023 Sample Questions:

1. A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?

A) Refer to the battlecards for the various HP Lifecycle Services
B) Compile a list of issues customers have had with the competitor's services
C) Visit the competitor's website to read the descriptions of their services
D) List the different HP Services websites that the customer can visit for more information

2. The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?

A) Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
B) Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
C) Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
D) Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received

3. An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?

A) The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
B) Delivery of the hardware must be scheduled within 30 days after the service is sold
C) The Partner must complete the registration process by using the hyperlink sent in an email
D) Registration must be performed within 10 days from the day the service is sold

4. What advantage do HP Imaging and Application Services offer customers?

A) HP PCs arrive at the customer's site preconfigured with apps designed to handle the toughest projects, including gaming and printing.
B) Systems are configured during the build process and arrive onsite ready to use, tailored to customer needs.
C) Customers can opt in to the HP Planet Partners recycling program, which provides onsite collection of discarded paper and printer cartridges.
D) One-touch configuration systems allow for customer customization of their new devices after delivery and installation.

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