[Dec 25, 2023] New Real HP2-I47 Exam Dumps Questions
Pass Your HP2-I47 Exam Easily with Accurate Selling HP PS Lifecycle Services 2023 PDF Questions
NEW QUESTION # 16
Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
- A. Customer is facing increased cyberthreats.
- B. Employees are less productive due to maintenance issues.
- C. Customer needs to focus on CapEx rather than OpEx.
- D. Changing trends have had a negative impact on business performance.
- E. Customer is not set up for remote working
Answer: B,E
Explanation:
Explanation
The correct answers are A and E. Employees are less productive due to maintenance issues and Customer is not set up for remote working.
These are two specific pain points that HP Fix Services can help address. HP Fix Services are services that enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field1.
By using HP Fix Services, customers can benefit from:
Faster fixes and streamlined issue resolution that keep devices running and employees productive1.
Remote diagnosis and support for things like boot-up issues, system performance issues, network connectivity issues, and other problems2.
HP certified technicians that repair devices with 100% genuine HP parts2.
Rapid repair or replacement of devices at home, in the office, or in the field, with options such as next business day onsite service, accidental damage protection, and device media retention12.
If the customer is interested in learning more about HP Fix Services, you can direct them to the HP website1 or contact an HP representative for more details.
The other options are incorrect because:
Changing trends have had a negative impact on business performance is not a specific pain point that HP Fix Services can help address. This is more related to HP Transform Services, which are services that help customers adapt to changing business needs and optimize their IT investments3.
Customer needs to focus on CapEx rather than OpEx is not a specific pain point that HP Fix Services can help address. This is more related to HP Financial Services, which can help customers optimize their IT spending and achieve their business goals with flexible financing solutions4.
Customer is facing increased cyberthreats is not a specific pain point that HP Fix Services can help address. This is more related to HP Protect Services, which are services that help customers enhance their device security posture and protect their data from cyberattacks.
1: HP Support Services | HP Official Site 3: HP Support Services | HP Official Site 4: [HP Financial Services | HP Official Site] 2: HP Care Pack - PC Repair, Extended Warranty & Support : [HP Wolf Security - Endpoint Security Solutions | HP Official Site]
NEW QUESTION # 17
What does HP Fix Services provide for HP Personal Systems? (Select two.)
- A. Multiple response time options to meet customer needs
- B. Protection from manufacturer defects
- C. Mandatory customer self-repair (offshore)
- D. Operating system and firmware updates
Answer: A,D
Explanation:
Explanation
The two options that HP Fix Services provide for HP Personal Systems are A. Operating system and firmware updates and C. Multiple response time options to meet customer needs. According to the HP Fix Services website1, HP Fix Services enable IT to remotely resolve employee device issues, plus deploy rapid repair or replacement at home, in the office, or in the field. Some of the features of HP Fix Services are:
Operating system and firmware updates: HP can help customers keep their devices up to date with the latest operating system and firmware updates, as well as provide support for troubleshooting and resolving issues related to these updates1.
Multiple response time options: HP offers a range of response time options to suit different customer needs, such as next business day onsite support, same day onsite support, or 4-hour onsite support.
Customers can also choose from different service levels, such as standard or premium1.
Other features of HP Fix Services are:
Remote diagnosis and support: HP can remotely diagnose and fix device issues, such as boot-up problems, system performance issues, network connectivity issues, and other problems. HP can also provide phone and chat support for customers who need assistance12.
Accidental damage protection: HP can protect customers from accidental damage to their devices, such as drops, spills, power surges, or breaks. HP can provide repair or replacement of the damaged device with no hidden fees2.
NEW QUESTION # 18
An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
- A. By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
- B. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
- C. By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
- D. By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
Answer: B
Explanation:
Explanation
The best answer for this question is A. By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door, regardless of work location. This is because HP Set Up Services offer a range of solutions for device configuration, provisioning, and deployment that can help the customer reduce downtime and improve productivity. According to the HP Set Up Services website1, HP can configure the PCs to the customer's specifications right at the factory, deliver them to the employee's homes or offices, and provide installation and data migration services if needed. HP Set Up Services also include HP Device Provisioning Services, which allow the customer to provision new devices from the cloud using Microsoft Endpoint Manager1. Therefore, HP Set Up Services can help the customer refresh their PCs with minimal disruption and hassle.
NEW QUESTION # 19
You need to register many HP Lifecycle Services at one time.
What is the faster way to accomplish this goal?
- A. Enter the common information in the HP Channel Services Network portal and duplicate the registration request to change the unique information
- B. Access your HP Channel Services Network account and modify any existing order information to match the new registration information
- C. Work with an HP distributor and use the program available exclusively to distributors
- D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal
Answer: D
Explanation:
Explanation
The faster way to register many HP Lifecycle Services at one time is D. Download an Excel template from the HP Channel Services Network portal, complete the information, and upload the worksheet back to the portal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support1.
One of the features of the CSN portal is the ability to register multiple HP Lifecycle Services at once by using an Excel template. The Partner can download the template from the portal, fill in the required information for each service, such as customer name, service type, device serial number, and service start date, and upload the completed worksheet back to the portal. This can save time and effort compared to registering each service individually2.
If you want to learn more about how to use the Excel template to register multiple HP Lifecycle Services, you can watch a short video tutorial on the CSN portal3. You can also contact an HP representative for more details or assistance.
1: HP Channel Services Network 2: HP Care Pack Services - Frequently Asked Questions (FAQs) 3: CSN - How to Register Multiple Care Packs Using Excel Template
NEW QUESTION # 20
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP pc BIOS Asset Tagging service
- B. HP Wolf Protect and Trace
- C. HP Defective Media Retention
- D. HP Deinstallation Services
- E. HP Active Care
Answer: B,E
Explanation:
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
NEW QUESTION # 21
Which statements are true about how HP Partners can sell HP Lifecycle Services? (Select two.)
- A. HP Synergy Partners can attach HP Care Packs to contractual HP hardware deals.
- B. All Partners can resell HP Lifecycle Services as transactional upfront payments
- C. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers.
- D. HP Power Service Partners cannot sell HP Care Pack renewals as SKU-based services.
- E. All Partners can sell HP Lifecycle Services contractually.
Answer: B,C
Explanation:
Explanation
The correct answers are C and D. Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers and All Partners can resell HP Lifecycle Services as transactional upfront payments.
Partners can combine their services with HP Lifecycle Services to create a service bundle for their customers. This can help them increase their revenue, enhance their customer relationships, and differentiate themselves from competitors. For example, Partners can offer their own installation, configuration, or training services along with HP Set Up Services, which are designed to help customers with the challenges of planning for, moving to, and provisioning new devices from the cloud12.
All Partners can resell HP Lifecycle Services as transactional upfront payments, meaning that customers pay for the service once at the time of purchase or within 90 days of the device purchase date. They are attached to hardware by the device serial number, which is used to register and activate the service.
Customers can check the status and coverage of their HP Lifecycle Services online by entering their device serial number34.
The other options are incorrect because:
HP Synergy Partners cannot attach HP Care Packs to contractual HP hardware deals. HP Care Packs are services that provide an enhanced level of support and/or an extension of the duration of the HP Limited Warranty for HP devices. They are only available for devices that are in good working condition at the time of purchase or renewal. Therefore, customers must purchase and register HP Care Packs at the same time as they purchase their devices or within 90 days of the device purchase date34.
HP Power Service Partners can sell HP Care Pack renewals as SKU-based services. SKU-based services are services that have a standard stock keeping unit (SKU) number and can be ordered through the HP Channel Services Network (CSN) portal. HP Care Pack renewals are SKU-based services that extend the coverage of HP devices for one year past the base warranty or extended warranty5 .
Not all Partners can sell HP Lifecycle Services contractually. Contractual services are services that are sold as a subscription or a pay-per-use model and require a contractual agreement between the customer and the Partner or HP. Only select Partners who have met certain criteria and have been authorized by HP can sell contractual services, such as HP Device as a Service (DaaS) or HP Managed Print Services (MPS) .
1: HP Set Up Services- Device Configuration, Provisioning, and Deployment Services | HP Official Site 2:
HP Support Services | HP Official Site 3: HP Care Pack Services - Frequently Asked Questions (FAQs) 4:
HP Care Pack - PC Repair, Extended Warranty & Support 5: HP Channel Services Network : [HP Care Pack Services - Post Warranty] : [HP Device as a Service (DaaS) | HP Official Site] : [HP Managed Print Services
| HP Official Site]
NEW QUESTION # 22
An HP Partner is closing a deal with an existing enterprise customer for purchase of new hardware with HP Lifecycle Services attached. The customer contact is leaving for a month-long vacation the day the deal closes.
What is an important detail that the Partner should consider regarding this deal?
- A. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
- B. Registration must be performed within 10 days from the day the service is sold
- C. The Partner must complete the registration process by using the hyperlink sent in an email
- D. Delivery of the hardware must be scheduled within 30 days after the service is sold
Answer: A
Explanation:
Explanation
The correct answer is D. The Partner must input order details through the HP Channel Services Network portal within five business days of closing the deal.
The HP Channel Services Network (CSN) portal is a web-based tool that enables HP Partners to register, track, and manage HP Lifecycle Services orders. It also provides access to various resources, such as training, certification, and support. The Partner must use the CSN portal to input the order details, such as customer name, service type, device serial number, and service start date, within five business days of closing the deal.
This is necessary to activate the service and ensure timely delivery12.
The other options are incorrect because:
The Partner does not need to complete the registration process by using the hyperlink sent in an email.
This is only required for customers who purchase HP Lifecycle Services directly from HP or through an online reseller3.
Registration does not have to be performed within 10 days from the day the service is sold. This is only a recommendation to avoid any delays or issues in service delivery4.
Delivery of the hardware does not have to be scheduled within 30 days after the service is sold. This is not related to the registration of HP Lifecycle Services. The hardware delivery is subject to the availability and shipping terms of the Partner or HP.
1: HP Channel Services Network 2: Hewlett Packard Enterprise Channel Services Network 3: [HP Care Pack Central] 4: [HP Care Pack Services - Frequently Asked Questions (FAQs)]
NEW QUESTION # 23
What is the benefit for HP Partners to attach HP Lifecycle Services to HP hardware? (Select two.)
- A. By offering a tiered volume discount strategy that can be passed along to customers
- B. By increasing customer stickiness via deeper relationships through end-to-end solutions
- C. By decreasing the length of the standard hardware warranty
- D. By extending the length of the contract's term indefinitely until canceled by one or the other party
- E. By increasing the average unit price of hardware sales to drive higher margins
Answer: B,E
Explanation:
Explanation
The benefits for HP Partners to attach HP Lifecycle Services to HP hardware are A. By increasing customer stickiness via deeper relationships through end-to-end solutions and D. By increasing the average unit price of hardware sales to drive higher margins. According to the HP Lifecycle Services website1, HP Lifecycle Services provide IT with efficient, cost-effective solutions for device management that help keep the business in motion. By attaching HP Lifecycle Services to HP hardware, HP Partners can offer their customers a complete and integrated solution that covers the entire device lifecycle, from planning and design to configuration and deployment, to workforce support and secure eco-friendly device refreshes1. This can help HP Partners increase customer loyalty and satisfaction by providing them with a consistent and reliable service experience throughout the device lifecycle1. Moreover, by attaching HP Lifecycle Services to HP hardware, HP Partners can also increase their revenue and profitability by adding value to their hardware sales and enhancing their competitive differentiation2. HP Lifecycle Services can help HP Partners increase the average unit price of hardware sales by offering additional services that address the customer's specific needs and challenges, such as operating system and firmware updates, accidental damage protection, defective media retention, device recovery and recycling, and more2. Therefore, by attaching HP Lifecycle Services to HP hardware, HP Partners can benefit from both increasing customer stickiness via deeper relationships through end-to-end solutions and increasing the average unit price of hardware sales to drive higher margins.
NEW QUESTION # 24
The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond to this IT manager?
- A. Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received
- B. Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
- C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
- D. Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
Answer: C
Explanation:
Explanation
The best way to respond to this IT manager is C. Explain that customers who purchase and register HP Active Care receive proactive alerts about device issues and create a service case.
HP Active Care is a service that provides device protection, support, and repair by using predictive analytics and insights from HP TechPulse. It can automatically request service for users before they experience a device disruption or failure1. HP TechPulse is an automation platform that delivers world-class services through meaningful insights. It can monitor device health, performance, security, and inventory, and detect issues before they become problems2.
By purchasing and registering HP Active Care, the IT manager can benefit from proactive alerts about device issues, such as hard drive or battery failures, and create a service case with HP Customer Support. This can help them minimize downtime, avoid productivity-draining disruptions, and extend device life1.
If the IT manager is interested in learning more about HP Active Care, you can direct them to the HP website1 or contact an HP representative for more details. You can also show them a short video about the benefits of HP Active Care for IT admins and end users3.
NEW QUESTION # 25
Which two HP Lifecycle Services are powered by HP TechPulse? (Select two.)
- A. HP pc BIOS Asset Tagging service
- B. HP Wolf Protect and Trace
- C. HP Defective Media Retention
- D. HP Deinstallation Services
- E. HP Active Care
Answer: B,E
Explanation:
Explanation
The two HP Lifecycle Services that are powered by HP TechPulse are A. HP Active Care and E. HP Wolf Protect and Trace. According to the web search results, HP Active Care is a service that provides managed device protection, support, and repair using predictive analytics, insights, and auto-ticketing from HP TechPulse12. HP Wolf Protect and Trace is a service that provides endpoint security and threat detection using the telemetry data from HP TechPulse3. Therefore, these two services are powered by HP TechPulse, which is a cloud-based telemetry and analytics platform that aggregates critical data from devices and applications14.
The other services, such as HP pc BIOS Asset Tagging service, HP Deinstallation Services, and HP Defective Media Retention, are not powered by HP TechPulse, but are part of the HP Lifecycle Services portfolio that offers various solutions for device management
NEW QUESTION # 26
What coverage does HP Post Warranty Service provide?
- A. Access to Level 2 help desk technicians
- B. Additional 12 months based on the product's base warranty or extended warranty
- C. Extension beyond 12 months if needed
- D. No-cost device repairs made with certified HP parts
Answer: B
Explanation:
Explanation
The correct answer is A. Additional 12 months based on the product's base warranty or extended warranty.
HP Post Warranty Service is a service that extends the coverage of HP devices for one year past the base warranty or extended warranty. It provides the same level of service as the original warranty or HP Care Pack service, such as repair, replacement, onsite support, and accidental damage protection12.
By purchasing and registering HP Post Warranty Service, customers can benefit from:
Peace of mind knowing that their devices are covered by the manufacturer that knows them best12.
Cost savings and budget predictability by avoiding unexpected repair expenses12.
Flexible options to suit their needs, such as next business day onsite service, device media retention, and travel coverage12.
If you are interested in learning more about HP Post Warranty Service, you can visit the HP website1 or contact an HP representative for more details.
1: HP Care Pack Services - Frequently Asked Questions (FAQs) 2: HP Care Pack Services - Post Warranty
NEW QUESTION # 27
What does the base warranty for HP Personal Systems provide?
- A. Uplifted support for additional years of coverage
- B. Protection from manufacturer defects
- C. Protection against accidents such as liquid spills, electrical surges, and falls
- D. Operating system and firmware updates
Answer: B
Explanation:
Explanation
The base warranty for HP Personal Systems provides protection from manufacturer defects. According to the Limited Warranty and Support Guide1, HP warrants that the HP Hardware Products that you have purchased or leased from HP are free from defects in materials or workmanship under normal use during the Limited Warranty Period. The Limited Warranty Period starts on the date of purchase or lease from HP or from the date HP completes installation. Therefore, the correct answer is D. Protection from manufacturer defects.
NEW QUESTION # 28
A potential customer has asked you how HP Lifecycle Services compare to a competitor's services that they have used in the past.
What is the HP recommended way to prepare a response to this question?
- A. Visit the competitor's website to read the descriptions of their services
- B. Refer to the battlecards for the various HP Lifecycle Services
- C. List the different HP Services websites that the customer can visit for more information
- D. Compile a list of issues customers have had with the competitor's services
Answer: B
Explanation:
Explanation
The HP recommended way to prepare a response to this question is D. Refer to the battlecards for the various HP Lifecycle Services.
Battlecards are documents that provide a concise and compelling overview of the value proposition, benefits, and differentiators of HP Lifecycle Services. They also include information on how to position HP Lifecycle Services against competitors and how to handle common objections. Battlecards are designed to help sales representatives communicate effectively with potential customers and persuade them to choose HP over other options.
You can find the battlecards for the various HP Lifecycle Services on the HP website1 or on the HP Learning Center2. They are updated regularly to reflect the latest features and enhancements of HP Lifecycle Services.
You can also download them as PDF files for offline access.
By referring to the battlecards, you can prepare a response that showcases how HP Lifecycle Services can help the customer achieve their business goals, reduce costs, improve productivity, and enhance security. You can also highlight how HP Lifecycle Services are superior to the competitor's services in terms of quality, reliability, flexibility, and innovation.
1: HP Lifecycle Services | HP Official Site 2: HP Learning Center
NEW QUESTION # 29
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