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HP Selling HP Imaging and Printing Supplies Sample Questions:

1. In which type of hardware is the majority of the current total supplies sell-out used?

A) The most current MFPs from this year's line-up
B) Devices that are older than the current line-up
C) The most current workgroup printers from this year's line-up
D) The most current retail HP inkjet devices from this year's line-up

2. What are the components of Laser cartridges? (Select three.)

A) Fuser
B) Cleaning blade
C) Charging roller
D) Laser diode
E) Pick-up roller
F) Imaging drum

3. What is a typical cross-selling question?

A) "Wouldn't you benefit even more from an HP X cartridge?"
B) "Can I make your sale bigger?"
C) "Do you also have HP Inkjet printers? If so, we have a good offer on HP ink supplies at the moment."
D) "Do you Print duplex?"

4. Which statement is true about the HP market position?

A) Being number five in the market gives you a positive goal.
B) HP is ranked first or second in most major markets.
C) HP is the ultimate leader in every market.
D) HP creates its own market.

5. According to the 2013 Spencer Lab laser study approximately what percent of non-HP toner cartridges, on average, produced print quality that was of limited or of no use?

A) 70%
B) 97%
C) 42%
D) 10%

Solutions: