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Salesforce Certified Slack Consultant Sample Questions:

1. You are a Slack consultant working with an Enterprise Grid plan client. The client is new to using Slack and is seeking your expertise to understand the available roles and permissions in Slack.
Which Enterprise Grid role would give your client the maximum flexibility to control non-admin member permissions?

A) Roles Admin
B) Compliance Admin
C) Users Admin
D) Channels Admin

2. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users are deactivated at the org level, but can still access the migrating workspace.
B) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
C) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
D) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.

3. You just kicked off a new engagement with a customer and you're in the initial experience discovery phase, gathering information about your customer.
Why is it important to ask your client about existing Slack apps and frequently used apps for the Slack launch experience?

A) There may be opportunities for new Slack integrations that can make the Slack user experience more productive.
B) There may be unequal access to apps based on teams and departments.
C) Users may need training on other apps to make their work more productive.
D) There may be apps that impede the adoption of Slack.

4. Creameri Ice Cream Co. has high satisfaction ratings from ice cream customers, but low employee satisfaction ratings. In the monthly engagement surveys, employees consistently state they are not always aware when shipments are scheduled to arrive and when there are company-wide announcements.
In order to help Creameri Ice Cream Co. improve employee satisfaction, what types of information should you prioritize gathering during your discovery call?

A) Insights about existing pain points and how Creameri Ice Cream Co. collaborates today
B) Schedule of Creameri Ice Cream Co. deliveries and expected delays
C) Learnings from the Creameri Ice Cream Co. employee satisfaction survey
D) A list of all other projects Creameri Ice Cream Co. is working on at the moment that may impact employee satisfaction

5. Your client wants to create an IT Support help channel and asks you to advise on the best option using Slack channel naming settings and best practices.
Which channel name do you select?

A) #help-it
B) #help-it!
C) #help_it
D) #HELP-IT

Solutions: