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Salesforce Slack-Con-201 Exam Syllabus Topics:

Salesforce Certified Slack Consultant Sample Questions:

1. You are working in an advisory role for a client who is upgrading their Slack paid plan to Enterprise Grid.
When they decide to launch, you recommend they engage with a Slack Consultant to ensure a successful project. They ask why they can't just work with the Customer Success Manager (CSM) who helped them decide to upgrade.
How do you explain the specific skillset a Slack Consultant brings?

A) The Slack Consultant will provide guidance for evaluating and purchasing add-ons for your grid.
B) The Slack Consultant provides subject matter expertise during the project implementation.
C) The Slack Consultant will be the primary point of contact post-project completion.
D) The Slack Consultant will be there to respond to end-user tickets related to Slack launch.

2. You are designing your client's grid recommendation. They are currently switching between multiple workspaces and often report feeling overwhelmed.
Which best practice will be most effective to decrease the movement between channels?

A) Follow the 80/20 rule working in a primary workspace versus additional workspaces.
B) Enable multi-workspace channels.
C) Ensure all workspaces are created out of necessity.
D) Design with future growth as a key consideration.

3. You're advising your client to set up user support processes.
What is the best course of action for a user to resolve a Slack access issue?

A) Log a service ticket with the IT department about access. If no response is received within 24 hours, follow up with an email.
B) Post in the #help-slack channel and wait for a response. Follow up with a phone call to the service desk to regain access.
C) Restart the computer, and connect and disconnect to Wi-Fi. If the issue remains unresolved, request a new password by logging a service ticket.
D) Search the company's IT resources by reading through troubleshooting instructions for access to Slack.If the issue remains unresolved, escalate to a service ticket.

4. You are helping your client prepare for a grid migration. They want to make sure users are prepared for any impact to their workday while the migration is in process.
What should they communicate regarding the end-user experience on the migrating workspace during the grid migration?

A) Users are deactivated at the org level, but can still access the migrating workspace.
B) Users are signed out of their Slack accounts on the migrating workspace and the workspace becomes unavailable.
C) Users cannot use channels while the workspace is being migrated, but can still direct message each other.
D) Users can continue to work in their Slack accounts on the migrating workspace while the workspace is being migrated.

5. Which discovery question will best help you understand your client's security concerns and guidelines?

A) Is there frequent external collaboration between your organization and external parties such as customers and vendors today?
B) Are there groups within the organization that need more restrictive permissions or access than a typical employee?
C) What user support model does your organization use today to answer IT and Slack-related questions?
D) Which internal teams collaborate most frequently in your current organization?

Solutions: