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HP Selling HP EMEA cMPS Sample Questions:

1. Which statement is true about a "cost per page" click pricing model?

A) Tracking of pages printed is not important.
B) The fixed costs in the contract are included in the base, and the variable costs are included in the click.
C) HP recommends not agreeing to a minimum number of pages per month
D) The customer pays a fixed amount per month regardless of the pages printed.

2. Why do HP engineers rely on the properties of genuine HP supplies when developing HP LaserJet and OfficeJet printing devices? (Select two.)

A) Because they design HP printers to function only with HP supplies
B) Because when you replace the supplies in a printer, you replace a substantial part of the printer
C) Because HP is the only provider of supplies for the Laserjet printing system
D) Because HP supplies are specially formulated to work correctly with the printing system
E) Because HP supplies cost less to use in the product testing process

3. Which property makes HP toner work correctly in an HP LaserJet printing device?

A) Melts at the correct temperature
B) Soaks into paper for a permanent bond
C) Liquefies on contact with paper
D) Mixes evenly to create millions of colors

4. Which statement is true regarding a "base plus click" pricing model?

A) It is recommended to track pages printed by device.
B) It is not mandatory to track pages printed by device.
C) It is mandatory to track the pages printed by device.
D) It is not recommended to track pages printed by device.

5. When should HP Care Pack Services be used within a cMPS contract?

A) Decided by thepartnerand it is an option as part of the cMPS program
B) Always, when supporting HP commercial MFP
C) Mandatory for all HP devices supported under the cMPS program
D) Only when service level responses of less than 4 hours are required

Solutions: