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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) currently utilizes Sales Cloud and ExperienceCloud for its customers. For the next phase in its digital transformation, UC would like to enable its vast dealer network with the kinds of tools its direct Sales teams are currently using. UC is considering Partner Communities (PRM) on Experience Cloud.
UC's concern at the moment is making sure that its dealer network only gets access to the opportunities they themselves bring to UC or that UC submits to the dealer to close. This is a concern for the VP of direct sales who has issues with bringing PRM inat all.
What is the initial suggestion a Solution Architect should provide to make Partner Communities work for UC?

A) Create public groups of partner companies and users at dealers, and share the opportunities using sharing rules.
B) Utilize the same sharing model within the Partner Community that customers are currently using within the Customer Community.
C) Create two account lookups on the opportunity, one for dealer and one for partner company, and create sharing rules to share the records.
D) Utilize the external sharing model to differentiate the sharing models between Internal Sales users and External Communities users.

2. Refer to the images below:



As part of its solution to accelerate overall sales. Universal Containers (UC) has chosen to implement a CPQ solution using Salesforce CPQ. As part of the CPQ solution, there is a requirement to retain UC's ERP as the Pricing and Product master.
UC's business process results in Products and Pricing being updated sporadically once a week, and then on a much larger scale on a monthly basis, which could result in a large amount of records that need to be updated in Salesforce.
Whichstrategy should the Solution Architect choose to handle this scenario?

A) Option D, utilizing an external ETL tool to batch load the records into Salesforce
B) Option B, utilizing Process Builder and Platform Events to communicate with the external services Subscriber Listener
C) Option A, utilizing a VF/Lightning component in combination with an Apex Controller to make a REST call to the external service
D) Option C, utilizing a VF/Lightning component in combination with an Apex Controller to make a call utilizing the Streaming API

3. UC Foods, a manufacturing company, has multiple sales channels including a front-line Sales team and channel partners who are currently enabled on Sales Cloud as well as a Partner Community. The company wants to establish a new B2B Commerce portal to lower the cost of sales by enabling self-service capabilities to automate sales wherever possible. The executive sponsor is concerned that sales representatives might see the B2B channel as a threat to their ability tosell and, therefore, earn higher commissions.
Which two use cases should the Solution Architect highlight to help the executive sponsor better understand the appropriate role for B2B Commerce as it relates to existing sales channels?
Choose 2 answers

A) Highlight that the B2B portal will help the company grow and expand into new geographies where the company does not currently have a sales footprint, resulting in more rewards for everyone.
B) Highlight that the B2B portal is meant to handle high-complexity sales that are ideal for automation, leaving the Sales team to handle less complex, higher-margin sales.
C) Highlight that the B2B portal will be a useful tool to help improve customer communications and enhance customer engagement by providing faster updates on their orders as they are fulfilled.
D) Highlight that the B2B portal is meant to tackle more routine, low-complexity sales, allowing the Sales team to focus on the more complex sales and priority accounts.

4. AC Computers is getting ready to go live with automated subscription invoicing using Sales Cloud and Revenue Cloud. AC Computers' primary goal is to retire its homegrown system used for manual invoicing and migrate any outstanding bookings. The company wants to make sure there is little disruption to a customer's current invoicing schedule when it goes live with Salesforce Billing and retires the existing system.
Which three recommendations should a Solution Architect make to reduce customer impact?
Choose 3 answers

A) Utilize the standard user adoption reports and dashboards to track invoice data.
B) Compare invoices as produced in both systems to ensure customer invokes are as expected.
C) Migrate all historical payment methods from the homegrown system.
D) Provide training and enablement for end users and admins prior to go live.
E) Create a release and change management process to incorporate feedback and fix issues.

5. Universal Containers recently began a project to connect its ERP with Salesforce. One of the requirements is a daily batch process to create and update orders and order product information. The development team, using the corporate ETL tool, has created two processes to create these records using Bulk API. The test in the development environment worked fine, but in the production environment, some orderproduct records were not updated and showed an error "UNABLE_TO_LOCK_ROW:unable to obtain exclusive access to this record". There is one Process Builder on the Order Product object and no async process.
Which two steps should a Solution Architect recommend to avoid this error?
Choose 2 answers

A) Change the Bulk API call to use Bulk API 2.0.
B) Sort the order product records by account and order before the Bulk API load.
C) Use the import wizard instead of Bulk API.
D) Add a retry process for the records rejected by this error.

Solutions: