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Salesforce Certified B2B Solution Architect Sample Questions:

1. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
B) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
C) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.
D) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.

2. Widgets Wonderful, a manufacturing company, wants to provide a better customer experience and enable field service resources to provide a quote to customers while still on site. The company has complex products that come with warranties that include preventativemaintenance work. Additionally, certain warranty repair work has specific SLAs associated with it. There are 10 Field Service team members and 20 sales representatives, all of whom need to view Salesforce Field Service objects and be able to create quotesfor the customer.
Widgets Wonderful's project owner has some questions regarding the number and types of licenses needed for the users and would like to better understand how warranties will be addressed.
Which two combined options should a Solution Architect suggest?
Choose 2 answers

A) Salesforce Field Service, Salesforce CPQ, and Service Cloud for Salesforce CPQ need will need to be installed and customizations will not be needed for Entitlements.
B) Salesforce Field Service and Service Cloud for Salesforce CPQ will need to be installed and customizations will need to be made to handle Entitlements.
C) Purchase 30 CPQ licenses and 10 Salesforce Field Service licenses.
D) Purchase 30 CPQ licenses and 30 Salesforce Field Service licenses.

3. Northern Trail Outfitters (NTO) is in the middle of the buildout of Marketing Cloud Account Engagement and Sales Cloud. NTO has multiple business units, and each business unit has different access to lead and contactrecords. NTO wants to see how marketing data Sharing Rules are working across different business units to ensure that different business units can only see lead or contact records for their business unit.
What should a Solution Architect demo to the Marketing team to show that the different business units are connected correctly?

A) Send test emails from Marketing CloudAccount Engagement to the same Iist of leads and contacts to show each lead or contact receiving emails from the various business units.
B) It's not possible to have sandboxes with Marketing Cloud Account Engagement, and the Solution Architect will need todemo this with a Salesforce Sandbox fixed to a live Marketing Cloud Account Engagement environment.
C) Create a report in 626 Marketing Analytics to show the different business units and the total leads and contacts in each business unit.
D) Create a dynamic list m multiple business units with the same rules, and show the total leads and contacts m the list per business unit.

4. During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A) Suggest that the executive team tie performance metrics to Salesforce usage.
B) Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.
C) Create recurring office hours for end usersto call in to speak directly with the Solution Architect.
D) Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.

5. Universal Containers (UC) is about to complete the first phase of its digital transformation with its new Lead to Invoice process that incorporates several clouds like Sales Cloud, Service Cloud, Revenue Cloud, Experience Cloud, and MuleSoft. UC is now creating a Center of Excellence and focusing on a purely Agile methodology for working on new releases. UC wants to understand some of the considerations around release planning.
What are two recommendations a Solution Architect should make to ensure UC's releases to production work within its release schedule and there are no delays in future releases?
Choose 2 answers

A) Use the last sprint of the release to stabilize it and eliminate identified issues.
B) Utilize the last sprint to include functionality that was missed from previous sprints.
C) Create a regular sprint cadence across the different teams to demonstrate new functionality.
D) Fix the scope of the sprint during release planning regardless of how long it takes.

Solutions: