Avaya 33820X Test Engine Dumps Training With 65 Questions
33820X Questions Pass on Your First Attempt Dumps for ACDS-3382 Certified
Avaya 33820X certification exam is a comprehensive test that covers a wide range of topics related to call center design and implementation. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification is an excellent way for professionals to demonstrate their expertise in Avaya Aura® Call Center Elite and Elite Multichannel solutions. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification is recognized globally and is highly respected in the industry. It is an excellent opportunity for professionals who want to advance their careers in call center design and implementation.
NEW QUESTION # 33
Refer to the exhibit.
In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.
Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?
- A. Avaya Aura® Session Border Controller
- B. Avaya Aura® Session Manager
- C. Avaya Aura® Media Server
- D. Avaya Aura® Application Enablement Services
Answer: B
NEW QUESTION # 34
An agent license in Avaya Call Management System is consumed for each agent logged in to at least one measured skill. Regardless of the number of skills assigned to an agent, only one CMS agent license Is consumed when an agent logs In to one or more measured skills. Agent licenses are enabled on CC Elite and CMS, and the Elite Agent licenses are for the ACD functionality.
If CMS is reporting on three ACDs with 500 active agents each, how many agents would it be licensed for?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
NEW QUESTION # 35
Refer to the exhibit.
This high-level diagram shows what a customer's infrastructure might look like with their migration to Avaya OneCloud™ ReadyNow.
With the information in the exhibit, which routing technique would you place in the box with the question mark, to provide connectivity for application support?
- A. Multiprotocol Ethernet (ME)
- B. Multiprotocol Transmitter Module (MTM)
- C. Multiprotocol Label Switching (MPLS) SD-WAN
- D. Multiprotocol TX Module (MTM)
Answer: A
NEW QUESTION # 36
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Common Platform (ACP)
- B. Avaya Server Platform (ASP)
- C. Avaya Solutions Platform (ASP)
- D. Avaya Application Server (AAS)
Answer: C
NEW QUESTION # 37
The Avaya Experience Portal (AEP) is licensed and offered on a per port basis. Which three statements are true for the AEP? (Choose three.)
- A. The MRCP connection is free of charge when speech is purchased through Avaya otherwise the customer pays to enable ASR/TTS capabilities.
- B. In AEP 7.2.x, full ports may be bundled with speech.
- C. The Media Resource Control Protocol connection is licensed per port, and separately for ASR and TTS.
- D. The Media Resource Control Protocol connection is licensed per port and includes ASR and TTS.
- E. In AEP 7.2.x, full ports cannot be bundled with speech.
Answer: A,B,D
NEW QUESTION # 38
Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.
Which two statements are true for the ASP 130? (Choose two.)
- A. Avaya provides tools to install/upgrade the VMware hypervisor.
- B. Apps are installed, and host managed using vSphere web client or customer-provided vCenter server.
- C. Standard VMware version (non-customized) is used.
- D. Remote upgrade of servers is supported, and site visit is not required.
Answer: B,C
NEW QUESTION # 39
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
- A. Avaya Common Platform (ACP)
- B. Avaya Server Platform (ASP)
- C. Avaya Application Server (AAS)
- D. Avaya Solutions Platform (ASP)
Answer: B
NEW QUESTION # 40
A customer with a large Contact Center needs a self-service landing pad for incoming calls to handle all the requests that don't require agent support, and also provide a means to fairly distribute agent-bound calls among multiple sites by using Avaya Intelligent Customer Routing (ICR).
When there are multiple Communication Manager (CM) systems, what allows ICR to connect to the PSTN and CM with Call Center Elite systems via SIP?
- A. Avaya Aura® Session Manager
- B. Avaya Aura® Media Server
- C. Avaya Oceana®
- D. Avaya Session Border Controller
Answer: A
NEW QUESTION # 41
Which three statements are true for the Avaya Aura® Call Center Elite ordering process? (Choose three.)
- A. CC-Elite can be ordered as a standalone for a 3rd party PBX.
- B. Call Center Elite requires CMS.
- C. It is sold through Direct and Indirect channels.
- D. Call Center Elite 8.0 goes to market per the Avaya Global Product Distribution policy.
- E. Call Center Elite includes Business Advocate.
Answer: A,D,E
NEW QUESTION # 42
A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.
Which application solution would you present to this customer?
- A. Avaya Intelligent Customer Routing
- B. Avaya Experience Portal
- C. Avaya Control Manager
- D. Avaya Proactive Outreach Manager
Answer: C
NEW QUESTION # 43
You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?
- A. Number of agents X 2 = DSPs
- B. Number of agents X 5 = DSPs
- C. Number of agents X 3 = DSPs
- D. Number of agents X 4 = DSPs
Answer: B
NEW QUESTION # 44
A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.
Which application solution will meet their requirements?
- A. Avaya Intelligent Customer Routing
- B. Avaya IX™ Workforce Engagement
- C. Avaya Proactive Outreach Manager
- D. Avaya Call Management System
Answer: C
NEW QUESTION # 45
You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: B
Explanation:
Reference:
https://www.trcnetworks.com/avaya-media-gateways-g250g350g430g450g650g860ig550/
NEW QUESTION # 46
Avaya OneCloud - Public Delivery leverages Avaya UC and CC technology and solutions for a seamless transition to the cloud. Which two options are available with Avaya OneCloud - Public Delivery? (Choose two.)
- A. IX™ Contact Center
- B. IX™ Orchestration
- C. IX™ Workforce Engagement
- D. IX,H Workplace
Answer: B,D
NEW QUESTION # 47
The Cloud Operations team is dedicated to Avaya OneCloud™ ReadyNow, and handles the service performance MACDs, reporting, billing, ordering, etc., as Avaya grows the Avaya OneCloud"" ReadyNow global presence.
This team delivers best-in-class ITIL Customer Service aligned with the standard configurations enabled via which offer?
- A. Contact Center Bundles
- B. Virtual Private Clouds
- C. Proof of Concept
- D. Ready Now Solutions
Answer: C
NEW QUESTION # 48
Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
- A. Avaya Maestro
- B. Capacity Planner
- C. Avaya Update Manager
- D. vCenter Manager
Answer: A
NEW QUESTION # 49
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Avaya 33820X Exam is an essential certification for professionals who are looking to advance their careers in the field of communication technology. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification not only validates the individual's knowledge and skills but also demonstrates their commitment to staying up-to-date with the latest technology trends. Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Exam certification also helps professionals stand out in the job market and opens up new opportunities for career growth.
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