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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Upgradable Single Box
B) Cluster Mode
C) Single Box
D) Geo-redundancy

2. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 supports WebLM Release 6.x.
B) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
C) Elite Multichannel 6.6 uses SSLv3
D) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

3. A customer wants their callers to have greater control over their interactions when they reach their contact centers. They want their callers to be able to get a callback when the next agent is available, or schedule a callback for a day/time that is most convenient. Callers should also be able to continue to hold. Avaya Callback Assist (CBA) gives a customer control of their interaction with the contact center by providing the customer with the estimated wait time and options.
Avaya Callback Assist (CBA) can be installed in which three different environments based on these business requirements? (Choose three.)

A) Analog
B) Tl/El
C) CTI
D) AACC
E) SIP

4. You have designed a reference solution that includes the Avaya G450 Media, which is targeted for mid-to-large sized branch offices, medium sized standalone businesses, or small campus environments.
The robust TDM capabilities for scalability and deployment flexibility Includes 192 analog or digital (DCP) ports, up to 8 Tl/E1s up to 10,000 Busy Hour Call Completions, and how much DSP channel capacity?

A) 80
B) 320
C) 160
D) 20

5. The EMC Desktop loads plug-ins based on the settings in the EMC Desktop's configuration.
Which plug-in allows agents to monitor the telephone activity of other call center agents or staff members they work closely with, and adds the ability to see the work Item history of an agent?

A) EMC Plug-In
B) Presence Plug-In
C) Supervisor Plug-In
D) Agent Plug-in

Solutions: