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Avaya 33820X Exam Syllabus Topics:

Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

Question 1

With Avaya Proactive Outreach Manager (POM) and Afiniti Enterprise Behavioral Pairing, you can increase agent productivity by using Artificial Intelligence (AI) to choose the best agent available to handle an outbound contact, and support behavior-based past and predicted future behavior for a customer or agent.
Which application supports POM and Afiniti Enterprise Behavioral Pairing?

A. Avaya Aura® Call Center Elite
B. Avaya Aura® Call Center Elite Multichannel
C. Avaya Aura® Session Manager
D. Avaya Intelligent Customer Routing

Question 2

You are designing a solution for a customer with Avaya IX™ Workforce Engagement and Avaya Contact Recorder (ACR) in their contact center.
When determining the number of DSP's required for agent recording in an all IP environment using DMCC Call Recording, what is the recommended ratio used?

A. Number of agents X 3 = DSPs
B. Number of agents X 4 = DSPs
C. Number of agents X 5 = DSPs
D. Number of agents X 2 = DSPs

Question 3

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

A. MS Windows Server 2016
B. MS SQL 2017
C. MS SQL 2016
D. Microsoft.NET Framework R4.7.2
E. MS Windows Server 2012

Question 4

An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A. 700
B. 800
C. 500
D. 600

Question 5

A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A. PRI
B. CTI
C. EC500
D. SIP

Solutions: