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Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:

1. Which two statements about the enhancements to Elite Multichannel Release 6.6 security are true? (Choose two.)

A) Elite Multichannel 6.6 supports WebLM Release 6.x.
B) All connections to EMC 6.6 Servers use only TLS 1.2 to communicate.
C) Elite Multichannel 6.6 uses SSLv3
D) Support for TLS 1.0 and 1.1 have been dropped from EMC 6.6.

2. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal. From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

A) PRI
B) CTI
C) EC500
D) SIP

3. Avaya Survey Assist is a multi-purpose application that allows you to easily create automated voice and SMS surveys. It supports full integration into the Avaya Experience Portal (AEP) and Proactive Outreach Manager (POM) for voice and SMS transactions.
Which two are current deployment options for Avaya Survey Assist? (Choose two.)

A) Upgradable Single Box
B) Cluster Mode
C) Single Box
D) Geo-redundancy

4. Based on customer feedback, what was the top priority in 2019 for Contact Center organizations?

A) To increase self-service usage
B) To increase digital channel usage
C) To increase first contact resolution
D) To increase agent retention

5. An Elite Multichannel (EMC) Release 6.6 Server enhancement is support for Real-time reporting for how many agents with unicast?

A) 700
B) 800
C) 500
D) 600

Solutions: