2023 Latest MB-240 DUMPS Q&As with Explanations Verified & Correct Answers
MB-240 dumps Exam Material with 145 Questions
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NEW QUESTION # 78
You are a Dynamics 365 for Field Service Administrator. All Products have the Convert to Customer Asset field set to Yes.
Some users indicate products on a customer asset are not always becoming a customer asset. Users provide you with three scenarios.
You need to review the scenarios and provide the answers.
What happens to the product for each user scenario? To answer, drag the appropriate solution to satisfy each listed requirements. Each solution may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view the content.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
Explanation
NEW QUESTION # 79
You are a Dynamics 365 for Field Service Billing Administrator. Your customer wants to purchase a series of quarterly preventative maintenance visits as well as bi-weekly site visits.
The customer wants to be billed for the preventative maintenance quarterly but billed for the site visits monthly.
What are two ways that this can be completed against a single Agreement? Each correct answer presents a complete solution.
- A. Create Invoice Setup for preventative maintenance, with Invoice Products tied to Quarterly Price List.
- B. Create Invoice Setup for site visits, with Invoice Products tied to Monthly Price List.
- C. Create Invoice Setup for preventative maintenance with Invoice Recurrence of every three months.
- D. Create Invoice Setup for site visits, with Invoice Recurrence of each month.
Answer: C,D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/set-up- customer-agreements#add-invoice-setup
NEW QUESTION # 80
Your company is expanding nationally.
You need to configure tax codes for a new territory, so the company can start to operate in the new territory.
You realize that you can identify which field service record types the tax code will be applied to.
Which three Field Service record types are taxable within the new tax code? Each correct answer presents a complete solution.
- A. Services
- B. Agreements
- C. Products
- D. Work Orders
- E. Purchase Orders
Answer: A,B,C
Explanation:
Section: Configure field service applications
NEW QUESTION # 81
DRAG DROP
You are a Dynamics 365 for Field Service Administrator. You are working with your company's scheduling team on requirements for a new schedule board view.
The team needs a schedule board view where they only see work orders with a priority of Critical.
Which three steps should you perform, in sequence, to meet their need? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Select and Place:
Answer:
Explanation:
Section: Schedule and dispatch work orders
NEW QUESTION # 82
Drag and Drop Question
You are configuring Microsoft Dynamics 365 for a hotel chain.
The hotel managers want to make traveler reservations by first checking for specific date range availability, and then assigning the traveler to a specific room when they arrive. Furthermore, hotel managers want to overbook the hotel to account for expected cancellations.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 83
You have created a new entity to tie to the Asset to capture key data. You launch the Microsoft Dynamics 365 Field Service mobile app in offline mode.
You need to ensure that you can see the entity.
What should you do?
- A. Sign in to Power Apps, and ensure the entity is enabled for Microsoft Outlook mobile offline.
- B. Sign in to Power Apps, and ensure the entity is enabled for mobile offline.
- C. Sign in to the System Business Settings to ensure the entity is enabled for mobile offline.
- D. Enable the entity for mobile.
Answer: B
NEW QUESTION # 84
You are a Dynamics 365 for Field Service Dispatcher reviewing automatically generated bookings for optimization of the schedule.
You notice that, for certain customers, Work Orders are being generated without service tasks, products, or services, when they should have them documented from the Agreement.
Which two of the following should you troubleshoot? Each correct answer presents part of the solution.
- A. Incident Type contains appropriate Service Tasks, Products, and Services.
- B. Agreement Booking Setup field "Auto Generate Work Order" is marked "Yes".
- C. Agreement Booking Setup contains appropriate Service Tasks, Products, and Services
- D. Incident Type field "Copy Incident Items to Agreement" is marked "Yes".
Answer: C,D
Explanation:
The Copy Incident Items to Agreement field during incident type setup is important for 2 reasons:
The incident you want to add to an agreement may be slightly different than the incident you would add to a single work order that's not part of an agreement. For example, normally the incident would require 1 hour of a service, but for the agreement, you negotiated with the customer 2 hours of a service. Rather than having to create a second incident type just for this agreement, you can set Copy Incident Items to Agreement to No, add the incident to the agreement, then manually add the specific service tasks, product, services, and so on. This way you can use the same incident type, which helps for reporting later on. Set this option to Yes and the incident items will be added to the agreement and you can accept these items or make slight variations from there.
https://docs.microsoft.com/en-us/dynamics365/field-service/set-up-customer-agreements
NEW QUESTION # 85
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are working with your customer to define their schedule board.
Your customer needs you to add or create additional views for their scheduling team.
Solution: Edit the Schedule Board Settings, and update the Requirements Panel to include the new or existing view.
Does this meet the goal?
- A. Yes
- B. No
Answer: B
NEW QUESTION # 86
You have configured Microsoft Dynamics 365 Customer Voice, along with Dynamics 365 Field Service.
Your manager wants to add the customer's First Name, Last Name, and Work Order Number to the survey.
In which two survey elements can you add these variables? Each correct answer presents a complete solution.
NOTE: Each correct selection is worth one point.
- A. Section description
- B. Survey header
- C. Footer text
- D. Post-survey message heading
Answer: A,D
NEW QUESTION # 87
Your customer wants to set up a minimum charge of $100 for the first 45 minutes of being onsite for a work order.
You need to set up this requirement in Microsoft Dynamics 365 Field Service.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
- A. Create a new product with Field Service Product Type - Service.
- B. Created Field Service price list item where the Flat Fee is set to Yes. the Minimum Charge Duration is
45 minutes, and the Minimum Charge Amount is $100 H P. - C. Create a new product with Field Service Product Type = Inventory
- D. Create a Field Service price list item where the Flat Fee is set to No. the Minimum Charge Duration is
45 minutes and the Minimum Charge Amount 15 $100 - E. Create a price list where the Flat Fee is set to No
Answer: A,E
NEW QUESTION # 88
You are a Dynamics 365 for Field Service Administrator.
You install and configure Connected Field Service with Azure IoT Central. Several of your connected devices sent alerts back to Dynamics 365 and work orders were created. However, the work orders were not sent back to Azure IoT Central.
You need to resolve the issue.
Which Action should you take to resolve the issue?
- A. Create an IoT action in Dynamics 365 to trigger an update in IoT Central.
- B. Configure the Dynamics 365 workflow When a work order is created in Connected Field Service, update IoT Central.
- C. Create an IoT Command in Dynamics 365 to trigger an update in IoT Central.
- D. Configure the Microsoft Flow When a work order is created in Connected Field Service, update IoT Central.
Answer: D
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/cfs-iot-central- work-orders
NEW QUESTION # 89
During User Acceptance Testing, mobile technicians receive the message "Contact your administrator for access to your organization's mobile apps." when logging into the Dynamics 365 Field Service mobile app.
You need to determine which areas to update within the mobile project so that technicians can see the appropriate information.
What is a possible way to troubleshoot the issue?
- A. Update the mobile offline profile to include the users that require access.
- B. Update the mobile offline profile to include the correct Field Service security roles.
- C. Ensure you have the correct security role (Field Service - Offline Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
- D. Ensure you have the correct security role (Field Service - Resource), and that the security role is assigned to the Dynamics 365 Field Service mobile app.
Answer: D
NEW QUESTION # 90
Service technicians perform groups of related activities. You need to provide a total estimated duration for the group of activities so that they can be scheduled as one assignment.
Which set of entities should you use?
- A. work order and activities
- B. work order and service tasks
- C. case and service tasks
- D. case and activities
Answer: B
NEW QUESTION # 91
Drag and Drop Question
Your client wants to build some workflows to automate certain approvals.
You need to enable Microsoft Power Automate flows in the Microsoft Dynamics 365 Field Service settings.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 92
You are a Dynamics 365 for Field Service Mobile (FSM) customizer.
Technicians report that they are not seeing their Bookings in the FSM app.
You need to investigate why they cannot see their bookings.
What are three actions you must take to perform your investigation? Each correct answer presents a complete solution.
- A. Check sync filter on Bookable Resource Booking View.
- B. Check that FSM app is synching to server.
- C. Check if sync filter on Bookable Resource Booking entity is too restrictive for offline mode.
- D. Check if sync filter on Bookable Resource entity is too restrictive for offline mode.
- E. Check Drip Scheduling setting on the Bookable Resource.
Answer: C,D,E
Explanation:
Section: Manage field service mobility
Explanation:
https://docs.microsoft.com/en-us/dynamics365/customer-engagement/field-service/mobile-faq-bookings-not-showing
NEW QUESTION # 93
Drag and Drop Question
You are implementing Microsoft Dynamics 365 Field Service for an electronics company.
You need to identify when a compressor is used from the technician's warehouse inventory.
How does the inventory journal record the transactions? To answer, drag the appropriate inventory journal record to the correct scenario. Each inventory journal record may be used once, more than once, or not at all. You may need to drag the split bar between panes or scroll to view content.
NOTE: Each correct match is worth one point.
Answer:
Explanation:
NEW QUESTION # 94
Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are configuring Dynamics 365 Field Service to create an option to see only a specific set of resources on the schedule board. As part of the system setup, all Resources have been assigned to a territory. You want to create the option to see only resources that are in Washington territory.
Solution: You filter the Territories in the Filter section of Filter and Map View.
Does this meet the goal?
- A. Yes
- B. No
Answer: A
NEW QUESTION # 95
You are setting your environment to use Resource Scheduling Optimization (RSO). You have enabledOptimize Schedule for all Bookable Resources.
You need to complete the remaining steps to prepare your work order data for optimization.
Which three actions should you perform, in sequence, to achieve the goal? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
NEW QUESTION # 96
A new service technician was recently hired on at Litware, Inc. and is assigned to the HVAC team. The service technician is still learning about the job and the units the company sells and services.
The service technician has been assigned to a repair work order for a unit. Upon arrival and inspection, the service technician turns off the one circuit breaker to the unit, but is not sure what should be done next. The service technician makes a phone call to the internal help team, but they aren't sure how to provide guidance as they cannot see what exactly the service technician is looking at and the service technician cannot describe it.
What should the company implement to handle this sort of issue?
- A. Microsoft Dynamics 365 Remote Assist
- B. Resource Scheduling Optimization
- C. Microsoft Dynamics 365 Guides
- D. Microsoft Teams
Answer: A
NEW QUESTION # 97
......
Work Orders Management: 15-20%
- Managing Incidents: This objective will measure competence in configuring incident types, adding services, products, as well as service tasks to incidents.
- Explaining the Lifecycle of Work Orders: This area requires that the learners demonstrate their skills in configuring work orders, stages of work order lifecycle, capabilities, and uses of service accounts, functional locations, and billing accounts.
- Creating and Operating Agreements: This section requires one’s competence in determining the timeframe for agreements usage, creating bookings, invoices, and entitlements, and SLAs for agreements.
- Creating and Operating Work Orders: The applicants should be able to develop work orders from an opportunity or incident. They should know how to close work orders, configure asset location and hierarchy on work orders, and associate a specific work order with a price list.
Becoming a Microsoft Dynamics 365 Field Service Functional Consultant can be a lucrative career opportunity for professionals who have a passion for technology, business processes, and customer service. Passing the Microsoft MB-240 exam is an essential step towards achieving this goal. By demonstrating their expertise in configuring and managing field service solutions in Microsoft Dynamics 365, certified professionals can open up new career opportunities and enhance their professional reputation.
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