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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Priya, a broker, receives a call from a prospective client, Umberto. Priya handles Umberto's inquiry and at the end of the call asks how he heard about her brokerage. He states that his manager at work has their home and auto coverage placed with Priya's brokerage. Which prospecting method would Priya check off on her questionnaire?

A) Marketing
B) Cold calling
C) Upselling
D) Cross-selling

2. A tenant's negligence causes a fire in the dwelling they rent. Typically, who is initially responsible for paying the damage?

A) The tenant who negligently caused the fire
B) The insurer that issued the tenant's legal liability policy
C) The dwelling's owner who is responsible for the tenant's actions
D) The insurer that issued the homeowners policy

3. What should a broker do when selecting coverage for a client?

A) Place the policy with the insurer that has the most legally-worded policies
B) Ensure that only standard policy wordings are used
C) Overinsure the client to protect the broker from an errors and omissions claim
D) Compare wordings based on an analysis of the client's needs

4. Which type of adjuster processes a large volume of claims that do not require inspecting property damage or visiting the loss location?

A) Service adjuster
B) Telephone adjuster
C) Remote adjuster
D) Account adjuster

5. An insured reports a loss to their broker and is subsequently contacted by an adjuster to discuss the claim. A few days later, the insured calls their broker to ask a question about their claim settlement. What is the best course of action for the broker to take?

A) Connect the insured with their loss adjuster to discuss the claim
B) Review the policy wordings with the insured
C) Advise the insured to contact the ombudsperson
D) Provide expected settlement values to the insured

Solutions: