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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. What is included in an experience letter from an insurer or broker?

A) List of all vehicles owned by the insured over the past six years
B) Period during which the individual was insured
C) Amount of the last insurance premium paid
D) Name of each driver and applicable licence class

2. Brenda works as a property and casualty underwriter in an industry that has some staged claims. Her accounts have a poor loss ratio and she has been put on a performance plan. She recently shadowed a senior broker for training purposes. He advised her on qualifying the client to establish whether the client and the brokerage can form a mutually beneficial business relationship.
She has just been approached by a new client, who would be the largest client in her portfolio. Describe what Brenda should keep in mind for her process regarding this client. How can Brenda qualify the client? Provide two questions she could ask if she suspects a moral hazard.

3. Which locale is an example of an attractive nuisance?

A) Suburban street
B) Elementary school
C) Residential pool
D) Public flower garden

4. What aspect of communication involves parties interpreting verbal and non-verbal cues?

A) Passive exchange
B) Active listening
C) Matching
D) Building rapport

5. Which type of adjuster processes a large volume of claims that do not require inspecting property damage or visiting the loss location?

A) Service adjuster
B) Telephone adjuster
C) Remote adjuster
D) Account adjuster

Solutions: