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IIC Essential Skills for the Insurance Broker and Agent Sample Questions:

1. Why do insurers prefer not to issue personal-lines forms for a dwelling that is owned by a numbered company and used for the company principals to reside in?

A) Inspections are prohibited on personal-lines policies.
B) Policy wordings restrict the named insured to an actual person.
C) Liability could extend to other, unrelated operations of that numbered company.
D) Coverage for fire damage varies greatly between personal-lines and commercial-lines.

2. Brenda works as a property and casualty underwriter in an industry that has some staged claims. Her accounts have a poor loss ratio and she has been put on a performance plan. She recently shadowed a senior broker for training purposes. He advised her on qualifying the client to establish whether the client and the brokerage can form a mutually beneficial business relationship.
She has just been approached by a new client, who would be the largest client in her portfolio. Describe what Brenda should keep in mind for her process regarding this client. How can Brenda qualify the client? Provide two questions she could ask if she suspects a moral hazard.

3. What is the role of insurance intermediaries under the law of agency?

A) Issue policies on any risk agents deem insurable
B) Balance dual responsibilities to the insurers and to the insureds
C) Confirm with the insurers that all exposures are covered
D) Act as third parties in insurance contracts

4. What does the term contra proferentem mean?

A) The policy can be affirmed at the option of the insured.
B) The policy will be treated as if it never existed.
C) Any uncertainty in the policy wording will be construed in the insured's favour.
D) Any insured listed on the policy must comply with all obligations under the policy.

5. Michelle is a new agent who would like to protect herself against possible errors and omissions claims. What should Michelle practice in her interactions with clients and insurers?

A) Offer advice to clients if she thinks it is beneficial, even if it is outside her area of expertise
B) Recommend that clients consult with experts outside the insurance field if a situation calls for it
C) Use close-ended questions with clients at all times
D) Ensure all communication with clients and insurers is done face-to-face

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