[2022] Pass Salesforce Field-Service-Lightning-Consultant Test Practice Test Questions Exam Dumps
Verified Field-Service-Lightning-Consultant dumps Q&As - Field-Service-Lightning-Consultant dumps with Correct Answers
Who should take the Field-Service-Lightning-Consultant exam
Salesforce Certified Field Service Lightning Consultant certification is an internationally-recognized validation that identifies persons who earn it as possessing skilled as a Salesforce Certified Field Service Lightning Consultant. If a candidate wants significant improvement in career growth needs enhanced knowledge, skills, and talents. The Field Service Lightning Consultant Exam provides proof of this advanced knowledge and skill. If a candidate has knowledge of associated technologies and skills that are required to pass the Field Service Lightning Consultant Exam then he should take this exam.
NEW QUESTION 153
Universal container want technician using the field service lightning mobile app to indicate when service appointment is at risk What should be a consultant recommended to meet the requirements?
- A. Change the status field on the service appointment
- B. Post the service appointment chatter feed
- C. Update the in-jeopardy field on the service appointment
- D. Adjust the scheduled end field on the service appointment
Answer: B
NEW QUESTION 154
Universal Containers is deploying Field Service Lightning in Europe, where pricing varies by country.
What Price Book structure is recommended?
- A. Utilize the standard Price Book with pricing rules applied.
- B. Utilize a standard Price Book specific to each country.
- C. Utilize a custom Price Book with pricing rules applied.
- D. Utilize a custom Price Book specific to each country.
Answer: D
Explanation:
Explanation
NEW QUESTION 155
A Technician is onsite where there is no connectivity and is required to capture the customer's signature. What is the appropriate order of operations as the Technician goes back online?
- A. Deliver Service Report, update record, sync device, capture signature.
- B. Deliver Service Report, capture signature, update records, sync device.
- C. Capture signature, update record, sync device, deliver Service Report.
- D. Capture signature, sync device, update record, deliver Service Report.
Answer: C
NEW QUESTION 156
Universal Containers has a Partner Community. Work Orders are assigned to these partners. Partners are not interacting with Service Appointments or Service Resources. How would a Partner user update the Work Order record from a mobile device?
- A. Salesforce Mobile
- B. Field Service mobile app
- C. Salesforce Touch
- D. Salesforce1
Answer: D
NEW QUESTION 157
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers
- A. Product Templates
- B. Service Report Templates
- C. Work Types
- D. Assets
Answer: B,C
NEW QUESTION 158
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers
- A. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.
- B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.
- C. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.
- D. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.
Answer: B,D
NEW QUESTION 159
Universal Containers wants their Technicians to be allowed to reschedule a visit for the same work within the Field Service mobile application. What approach should a Consultant recommend?
- A. Create a Visualforce page that will create a new Service Appointment record.
- B. Create a Quick Action that will create a new Work Order record.
- C. Create a Visualforce page that will create a new Work Order record.
- D. Create a Quick Action that will create a new Service Appointment record.
Answer: D
NEW QUESTION 160
Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources.
What configuration should a Consultant recommend for the Scheduling Policy?
- A. Preferred Resources
- B. Match Fields
- C. Match Boolean
- D. Required Resources
Answer: C
NEW QUESTION 161
universal containers wants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?
- A. Field history tracking on asset
- B. The standard installation date field on asset
- C. A custom installation date field on products consumed
- D. A work order related list on asset
Answer: B
NEW QUESTION 162
universal containers needs a team to perform periodic maintenance on the most complex products.
Which feature should the consultant configure to meet this requirement?
- A. Required resource
- B. Technicians with required skill
- C. Preferred resource
- D. Service crew
Answer: D
NEW QUESTION 163
Universal Containers utilizes two contractors, Contractor 1 and Contractor 2, to perform repair work, Contractor 1 has provided service longer for Universal Containers and is considered to have more repair work expertise than Contractor 2. How should a Consultant configure this expertise for Contractor 1 versus Contractor 2?
- A. Assign Contractor 1 and 2 different Skill Levels for repair Work Type.
- B. Assign Contractor 2 as an excluded Resource.
- C. Assign Contractor 1 as a Preferred Resource.
- D. Assign Contractor 1 and 2 different capacities for repair work.
Answer: C
NEW QUESTION 164
Universal Containers wants to track the total associated price when servicing Work Orders for Customers.
Which two of the following should a Consultant recommend? (Choose two.)
- A. Use Work Order and Work Order Line Items.
- B. Use the Einstein Pricing Configurator.
- C. Use a custom object to model the Work Order pricing.
- D. Set up Products and Price Books.
Answer: A,D
NEW QUESTION 165
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?
- A. Skill Requirements, Work Types, Case Process, Milestones
- B. Work Types, Skill Requirements, Entitlements, and Milestones
- C. Case process, Work Types, Entitlements, and Milestones
- D. Work Types, Skill Routing, Skill Requirements, Operating Hours
Answer: D
NEW QUESTION 166
Universal Containers is tracking customer issues in their call center. Sometimes this requires a Technician to be on-site at the customer's location.
What set of steps should a Consultant recommend to dispatch the Technician?
- A. Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
- B. Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
- C. Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.
- D. Create Work Order, Create Case, Dispatch Work Order, Create Service Appointment.
Answer: B
NEW QUESTION 167
Universal Containers is expecting the amount of work to increase significantly over the next three weeks. They have decided to engage a new third-party Contract Provider to help with the additional work. How should a Consultant recommend Configuring the new Contractor?
- A. Create a Capacity-based Resource and delete that Resource after three weeks.
- B. Create a Capacity-based Resource and give them 24-hour availability for the next three weeks.
- C. Create a Capacity-based Resource and give them Capacity for the next three weeks.
- D. Create a Resource and give them 24-hour availability for the next three weeks.
Answer: C
NEW QUESTION 168
Universal Containers' (UC) product named "Widget 1" should always receive phone support when an issue is logged against the product. A UC customer calls regarding an issue on "Widget 1" at their location. What should be implemented to ensure the customer's case automatically receives remote technical support?
- A. Create a Visualforce Page on the Case.
- B. Create an Entitlement Template on the Product.
- C. Create a Milestone on the Product.
- D. Create a Workflow Rule on the Case.
Answer: C
NEW QUESTION 169
in which two scenarios should a consultant recommend multi day service
appointment?
Choose 2 answers
- A. jobs need to be performed at the same site on the same day of the week.
- B. Jobs can take longer than the available resources hours in a day.
- C. jobs require multiple stages of work performed by different resources.
- D. jobs require consecutive days of work and can span over weekends.
Answer: B,D
NEW QUESTION 170
which two considerations impact the scheduled time frame of multi-day work?
Choose 2 answers
- A. Homebase travel
- B. Break duration
- C. Resource skill level
- D. Assigned resource
Answer: B,D
NEW QUESTION 171
Universal containers technicians frequently need to request more parts from another inventory location when stock runs low.
How can universal container technicians achieve this for each product requested?
- A. Create aproduct request and a product request line item.
- B. Create a shipment and a product request line item.
- C. Create a work order line item and a product request line item.
- D. Create a product consumed and a product request line item.
Answer: A
NEW QUESTION 172
Universal Containers does not want the lunch break to interfere with existing scheduled work. How should a Consultant configure the Scheduling Policy to ensure a 30-minute lunch break that begins every day after
1pm?
- A. Use appropriate Resource Operating Hours.
- B. Create a recurring Service Appointment
- C. Use the Resource Availability Rule.
- D. Create Resource Absences every day.
Answer: A
NEW QUESTION 173
Universal Containers has an initiative to increase customer satisfaction by committing preferred resources to accounts and providing prompt service.
Which two Scheduling Policies would assist to meet this initiative? (Choose two.)
- A. Emergency Policy
- B. Soft Boundaries
- C. High Intensity
- D. Customer First
Answer: B,D
NEW QUESTION 174
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