Exam Name: Salesforce Certified Slack Consultant
Certification Provider: Salesforce
Corresponding Certification: Salesforce Consultant
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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Policies and Settings | 22% | - Analytics and dashboard usage - Identity and access management - Security and compliance configurations - Slack Connect and app approval settings |
| Discovery | 10% | - Communicate Slack value proposition - Gather and analyze client requirements - Assess organizational readiness |
| Delivery and Migration | 17% | - Plan and execute migration from other platforms - Understand implementation best practices - Define roles and responsibilities |
| Learning and Enablement | 18% | - Plan and execute rollout strategies - Design training programs for users and admins - Support adoption and troubleshoot issues - Create learning materials and resources |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
Salesforce Certified Slack Consultant Sample Questions:
You are working with your client to design and tailor curriculum for their upcoming Admin Essentials training. In order to ensure that the training adequately prepares Admins to support users across the company, you want to confirm which permissions are enabled for Workspace Owners and Admins.
Which two project deliverables should you review to find this information?
- A. Grid Orientation curriculum
- B. Communications plan
- C. Policies & settings documentation
- D. Roles and responsibilities matrix
- E. Statement of work (SOW)
Correct Answer: C,D 🗳️
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During your Experience Discovery Session with a client, you learn that only the IT department is currently using Slack, but the client plans to launch Slack to the rest of the organization soon.
How will this information affect your deliverables?
- A. The client will require two separate sessions for the Slack Governance discussion, one for existing users and another for brand new users.
- B. Org-wide channels cannot be adopted across the company.
- C. The client will have varying levels of Slack usage maturity across the organization that you will need to cater towards.
- D. The marketing team will require its own Slack support process.
Correct Answer: C 🗳️
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During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?
- A. Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
- B. Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
- C. Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
- D. Do not allow threading in any announcement channels.
Correct Answer: C 🗳️
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You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?
- A. Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
- B. Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.
- C. Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
- D. With Slack we will build deeper connections by using a single global collaboration platform.
Correct Answer: D 🗳️
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During your discovery, you notice that your client has challenges with triage and issue resolution. Employee questions are answered in many different channels, which makes it difficult for a "search first" culture to be promoted. You determine that creating channel naming conventions and dedicated triage and issue resolution channels will help solve these challenges.
Which channel prefix will best signal to employees that the channel is dedicated to answering their questions?
- A. #help
- B. #security
- C. #search-first
- D. #hello
Correct Answer: A 🗳️
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