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Salesforce Certified Experience Cloud Consultant Sample Questions:

1. Northern Trail Outfitters (NTO) is punning to create an HR help desk for Its employees. IT recommends using Experience Cloudto build the HR help desk app Whet should NTO consider when building the MR help desk app?

A) The HR help desk app can centralize Chatter from all related active Experience Cloud sites in the org.
B) MR user profile is only available in Employee Cloudwith Employee permission set license.
C) HR user profits is only available in Enterprise and Performance Editions with HR permission sat license.
D) The HR help desk app can centralize knowledge and self service in to one experience site.

2. Northern Trail Qutfitters (NTO) would like to create a publicKnowledge base for the general public to be able to view articles, manuals, and FAQs.
Which template should NTO select when building its site?

A) Customer Account Portal
B) Customer Service
C) Help Center
D) Partner Central

3. Which three items are reportable by a site administrator through Google Analytics for Experience Cloud sites?
Choose 3 answers

A) User Login History Option
B) Number of Case Created by user
C) Search Activity
D) Contact Support page Activity
E) Page View by Salesforce Object

4. Universal Containers is looking to build a new self-service site. Users will post questions, read Knowledge articles, and view case reports, users will not beregistering deals or participating in any other sales activity.
Which external user license meets these requirements?

A) Authenticated Service Site User
B) Customer Community Plus
C) External Community Plus
D) External Identity

5. Dreamscape Flowers (DF) has a community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation.
Othersubsidiaries of DF are also undergoing digital transformation and are interested in setting up similar communities based on DF's approach.
In what two ways can Lightning Bolt help DF accomplish this?
Choose 2 answers

A) Lightning Bolts can help minimize licensing and provisioning cost.
B) Lightning Bolts can help reduce implementation time.
C) Lightning Bolts can be distributed and reused.
D) Lightning Bolts can help organize, manage, and reuse digital content.

Solutions: