Exam Name: Salesforce Certified Slack Administrator
Certification Provider: Salesforce
Corresponding Certification: Salesforce Administrator
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles - Configure user provisioning and deprovisioning |
| Topic 2: Security | 15% | - Enable multi-factor authentication (MFA) - Configure security policies and compliance settings - Manage DLP (Data Loss Prevention) and retention policies - Monitor and audit workspace activity - Configure domain and IP restrictions |
| Topic 3: Workspace Administration | 9% | - Manage workspace settings and configurations - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace |
| Topic 4: Fundamentals | 9% | - Navigate the Slack Admin console - Differentiate between Slack plans and features - Understand Slack roles and responsibilities |
| Topic 5: Channel & User Group Administration | 28% | - Implement channel naming conventions and best practices - Configure channel management policies - Manage default channels and required channels - Convert public channels to private channels - Manage user groups and channel permissions |
| Topic 6: Enabling Slack Success | 15% | - Use analytics and reporting to measure engagement - Promote best practices and user adoption - Drive organizational collaboration and productivity - Create help channels for user support |
| Topic 7: App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Configure app permissions and settings - Manage integrations and workflows - Manage app approvals and app directory |
Salesforce Certified Slack Administrator Sample Questions:
You're the Slack Workspace Admin at a mid-sized company. You're working on an onboarding strategy that encourages members to self-start and learn about Slack at their own pace.
Which strategy should you choose?
(Select the best answer.)
- A. Use a custom bot to pair employees up, and have onboarding buddies help train new hires on Slack.
- B. Use Workflow Builder to create an onboarding workflow with webinars and Help Center articles.
- C. Host a hackathon that allows new employees to learn about building Slack apps.
- D. Host a Slack 101 training for new hires to onboard them.
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Your company uses Slack Enterprise Grid.
An employee loses an office device that is logged into Slack.
What should an Org Admin do to mitigate risk?
- A. Deactivate the user in Slack, and reactivate them once the device is located.
- B. Sign member out of the Enterprise Grid org by selecting Sign out of Slack in the admin dashboard.
- C. Ask the user to log out of the device by clicking End all sessions in their Slack settings.
- D. Notify the Workspace Owner(s) for the workspace(s) the user is a member of so they can temporarily remove the user from their workspace(s).
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Your company has just hired 10 new employees in the Los Angeles (LA) region. All 10 of these employees are currently working remotely as there is no physical office. You need to enable the LA employees, as well as other employees visiting LA, to discuss events, meetups, and volunteer opportunities.
What is the best way to facilitate this conversation?
(Select the best answer.)
- A. Initiate direct messages (DMs) with each of the 10 employees aligned to the LA region.
- B. Create a public channel (ex. #social-LA) and add the 10 people aligned to the LA region.
- C. Create a group direct message (DM) with the 10 employees in the LA region.
- D. Create a Slack Connect channel with the 10 people aligned to the LA region.
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)
- A. Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
- B. Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
- C. Start a direct message (DM) with each member individually, introducing yourself and the project scope.
- D. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
You're a Workspace Admin on a Slack Enterprise Grid plan.
Your marketing team is working with an external contractor for a new product launch.
The contractor does not have Slack access, and multiple internal teams need to collaborate with them.
Which type of access should you recommend for the contractor?
- A. Multi-Channel Guest with access to all relevant project channels
- B. Single-Channel Guest with access to one project channel
- C. Full member with access to the marketing workspace
- D. Slack Connect direct message (DM) between the contractor and project lead
Correct Answer: A 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
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