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Salesforce Certified Slack Administrator Sample Questions:

1. You're an Org Admin for an organization with sales associates traveling globally.
You need to ensure Slack mobile access remains secure even if a device is lost or stolen.
What is the best option to increase the likelihood of keeping information on mobile devices secure?
(Select the best answer.)

A) Do not allow Slack app download on corporate mobile devices.
B) Require mobile devices to have a passcode.
C) Require users to sign out of Slack on their mobile device when it's not in use.
D) Turn on Mobile Session Duration to invoke an automatic logout from the Slack mobile app after a specified time frame.

2. Jorge is starting an Employee Resource Group for volunteers at his company to collaborate from across different business units. This group requires a workspace that is visible to all members of his organization, so that they can volunteer to join and follow the group's progress. However, the group's leaders want the rights to approve any members before they join.
Which access level should Jorge set for this workspace?

A) Invite Only
B) Open
C) Hidden
D) By Request

3. Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A) Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
B) Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.
C) Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
D) Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.

4. What actions can Channel Managers take on channels they are assigned?

A) Convert channels from public to private
Rename or archive channels
Add and manage other Channel Managers
B) Convert channels from public to private
Restore a deleted channel
Add and manage other Channel Managers
C) Add, remove, and edit user roles
Rename or archive channels
Add and manage other Channel Managers
D) Convert channels from public to private
Restore a deleted channel
Access audit logs in Slack

5. You're a Support Agent on the admin team for your Slack Enterprise Grid workspace.
An employee requests adding 15 new members from an external company for a 12-month joint marketing partnership.
How should you respond?

A) Advise the employee to set up a separate Slack workspace that is jointly owned by both organizations.
B) Advise the employee to initiate one or more Slack Connect channels to collaborate with the external organization. The external organization can set up a free Slack instance if they are not already using Slack.
C) Advise the employee to request the external users be added to your identity provider (IdP) so they can authenticate to your workspace with SAML single sign-on (SSO).
D) Approve the employee's request, then invite the external users to your workspace as Multi-Channel Guests with a 12-month expiration date.

Solutions: