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Salesforce Certified Education Cloud Consultant Sample Questions:

1. The Advancement office wants to replace its legacy system with Salesforce and has hired a consultant to help build a CRM strategy.
Which recommendation should the consultant make to meet this requirement?

A) Prioritize the organization's initiatives.
B) Implement Nonprofit Success Pack (NPSP).
C) Start solution design during a discovery session.

2. Which best practice should a consultant recommend to promote utilization of Salesforce in an Education Cloud deployment?

A) Send a sponsor engagement communication.
B) Use Chatter to publicly recognize early adopters.
C) Create a Slack group on the day of deployment.
D) Enable Salesforce Celebration in Path.

3. A large university has a Career Service Center that provides career advice to current students and alumni. Staff provide advice ...... the phone, via email and face-to-face. Students and alumni are served on a first come, first served basis and are rarely assigned to a specific advisor.
What should the consultant recommend to meet the requirement?

A) Queue Management
B) Appointment Scheduling
C) Assignment Rules
D) Success Teams

4. The Registrar's office has limited staff and is interested in a real-time automated Salesforce messaging solution that can address common student questions on deadlines and requirements, and provide links to resources.
Which two options should the consultant recommend to meet the requirement?
Choose 2 answers.

A) Bots
B) Live Chat
C) Knowledge
D) Queues

5. Staff want to maximize the value of their Education Cloud org and CRM Analytics. They need a dashboard that tracks metrics, such as application status, the total number of applications, and how those totals compare to the previous period.
What should the consultant do?

A) Leverage the Admissions Insights dashboard.
B) Create a custom dashboard.
C) Leverage the Advisor Insights dashboard.

Solutions: