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Salesforce Certified Nonprofit Success Pack Consultant Sample Questions:

1. A nonprofit organization has a lot of donors who give recurring donations. Some donors like to have their recurring donations by three times per year. What should the consultant advise?

A) Use the tri-yearly installment period that comes by default with Recurring Donations.
B) Tri-yearly is not available as an option in Recurring Donations so for those the nonprofit will need to use Opportunities with multiple payments.
C) Change one of the values on the custom installment picklist to tri-yearly.
D) Create a custom installment period in NPSP Settings, and then add the tri-yearly custom installment period to the custom installment picklist.

2. How can a gift officer determine if an acknowledgment letter was sent for a donation?

A) Check the Status picklist value on the Task object.
B) Check if the Campaign Member status is set to "Acknowledged".
C) Check the Acknowledgement Status picklist value on the Opportunity object.
D) Check the Acknowledgement Status picklist value on the Contact object.

3. A nonprofit stores a government-issued personal identification number on each constituent's Contact record in an encrypted field.
What should a consultant enable on a Permission Set to ensure the personal identification number is fully accessible by a subset of org users'?

A) Manage Encryptiorvieys system permission
B) View Encrypted Data system permission
C) View All Data system permission
D) View Ail Contact object permission

4. A donor donates $500 to a nonprofit that is matched by his employer. How are the hard credits and soft credits listed in NPSP?

A) The donor has a hard credit of $500, the employer has a hard credit of $500, and there are no soft credits
B) The donor has a soft credit of $500 and the employer has a hard credit of $500
C) The donor has a hard credit of $500 and a soft credit of $500, and the employer has a hard credit of $500
D) The donor has a hard credit of $500 and the employer has a soft credit of $500

5. A family foundation wants to use Salesforce to track its funding of dozens of projects using a Campaign for each project. The foundation has a goal of funds to disperse, and it is important that the foundation can track year over year goals for each project. What should a consultant recommend for the foundation to track progress?

A) Create reports with bucketing and filters.
B) Create a process that populates custom fields for each year and project on Opportunities.
C) Create a Campaign hierarchy for project and year.
D) Create a custom object for year and a custom object for project to track.

Solutions: