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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is a description of service provision?

A) Cooperation between two organizations to ensure that a service delivers value
B) A formal description of one or more services, designed to address the needs of a service consumer
C) A way to help create value by facilitating outcomes that service consumers need
D) Activities that an organization performs to deliver services

2. Which guiding principle is PRIMARILY concerned with consumer's revenue and growth?

A) Optimize and automate
B) Focus on value
C) Keep it simple and practical
D) Progress iteratively with feedback

3. Which statement about the steps to fulfill a service request is CORRECT?

A) They should be complex and detailed
B) They should be brief and simple
C) They should be well-known and proven
D) They should include incident handling

4. Which guiding principle leads to a faster response to customer needs by timeboxing activities and learning from the outputs of previous activities?

A) Optimize and automate
B) Focus on value
C) Progress iteratively with feedback
D) Collaborate and promote visibility

5. Which guiding principle recommends standardizing and streamlining manual tasks?

A) Optimize and automate
B) Focus on value
C) Collaborate and promote visibility
D) Think and work holistically

Solutions: