Exam Name: ITIL Foundation (V4)
Certification Provider: EXIN
Corresponding Certification: Exin Certification
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Updated: Oct 11, 2026
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- Total Questions: 505
- Updated on: Oct 11, 2026
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- Total Questions: 505
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ITIL PDF Practice Q&A's
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EXIN ITIL Exam Overview:
| Certification Vendor: | EXIN |
|---|---|
| Exam Name: | ITIL® 4 Foundation |
| Exam Number: | ITILFND_V4 |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 60 (75 for non-native language) |
| Related Certifications: | ITIL 4 Strategic Leader ITIL 4 Managing Professional |
| Available Languages: | English, French, Spanish, Portuguese, Italian, Polish, Dutch, Chinese, German, Japanese |
| Real Exam Qty: | 40 |
| Exam Price: | $314 - $385 USD |
| Exam Format: | Closed book, Objective test questions, Multiple choice |
| Passing Score: | 65% (26/40) |
| Recommended Training: | EXIN ITIL 4 Foundation Training |
| Exam Registration: | EXIN Official Registration PeopleCert Exam Booking |
| Sample Questions: | DOWNLOAD DEMO |
| Exam Way: | Online proctored or at accredited test centers |
| Pre Condition: | No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff |
| Official Syllabus URL: | https://www.exin.com/en/certifications/itil/itil-4-foundation |
EXIN ITIL Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Key Concepts of Service Management | 12% | - Products and services, service offerings - Stakeholders: customers, users, sponsors, providers - Value, value co-creation, service, service management |
| Topic 2: Guiding Principles | 18% | - Think and work holistically - Start where you are - Optimize and automate - Collaborate and promote visibility - Keep it simple and practical - Progress iteratively with feedback - Focus on value |
| Topic 3: Four Dimensions of Service Management | 18% | - Information and technology - Organizations and people - Value streams and processes - Partners and suppliers |
| Topic 4: ITIL Management Practices | 17% | - Technical management practices
|
| Topic 5: ITIL Service Value System | 20% | - Practices - Service value chain - Continual improvement - Guiding principles - Governance |
| Topic 6: Service Value Chain Activities | 15% | - Obtain/build - Design and transition - Plan - Improve - Deliver and support - Engage |
ITIL Exam FAQ — Convenience, Quality, Policy
The official EXIN ITIL Foundation (V4) outline defines 6 domains. The leading three are Guiding Principles (18%), ITIL Management Practices (17%), and ITIL Service Value System (20%). The full list is in the topics section above, and PrepAwayPDF's 505 practice questions cover each one.
No formal prerequisites; recommended for IT professionals, business managers, and service delivery staff Since requirements change over time, confirm the latest on the official EXIN exam page before scheduling.
The EXIN ITIL Foundation (V4) exam contains 40 to complete within 60 (75 for non-native language). Timed simulation in the PrepAwayPDF Desktop Test Engine teaches that rhythm before exam day does.
EXIN recommends these training resources for the EXIN ITIL Foundation (V4) exam:
Follow the training with steady self-testing — the 505 practice questions from PrepAwayPDF help you apply theory and fill any gaps the training leaves.
PrepAwayPDF issues a full refund if you take the EXIN ITIL Foundation (V4) exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. Submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam; claims are processed within 7 days. Alternatively, exchange for two free exam products of equal value and keep your original update service. Orders arrive by email within 1 minute — contact support if nothing arrives within 2 hours.
Three versions of the same study materials: a printable, expert-prepared PDF with free demo download and instant access; a Desktop Test Engine for Windows with customizable simulation and timed modes that works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review — not limited to any equipment, and friendly even without a network. All 505 practice questions are identical across versions. Every purchase includes 365 days of free updates, a 50% renewal discount afterward, and unlimited computer installations.
The ITIL exam is a EXIN certification exam validating the EXIN ITIL Foundation (V4) syllabus shown above. It belongs to these credential paths: ITIL 4 Managing Professional, ITIL 4 Strategic Leader. Candidates in 2026 start with PrepAwayPDF's 505 practice questions, available as a printable PDF, a Windows Desktop Test Engine, and an Online Test Engine — three versions of the same materials.
The EXIN ITIL Foundation (V4) exam requires 65% (26/40) to pass, and registration costs $314 - $385 USD. A failed attempt means paying the same fee again — a readiness check with the PrepAwayPDF engines before booking is the cheaper option.
Online proctored or at accredited test centers Register for the EXIN ITIL Foundation (V4) exam through these official channels:
After booking, PrepAwayPDF delivers your practice questions within 1 minute — preparation starts the same day.
EXIN ITIL Foundation (V4) Sample Questions:
Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?
- A. Service desk agent
- B. Change authority
- C. Problem analyst
- D. Service level manager
Correct Answer: D 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Which is the FIRST action when optimizing a service?
- A. Assess the current state
- B. Understand the organizational context
- C. Implement the improvement
- D. Agree the future state
Correct Answer: B 🗳️
Explanation: Only visible for PrepAwayPDF members. You can sign-up / login (it's free).
Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?
- A. Measured data is always more accurate than direct observation
- B. It should always be used to support direct observation
- C. The act of measuring always positively impacts results
- D. It should always be used instead of direct observation
Correct Answer: B 🗳️
What is an IT asset?
- A. A request from a user that initiates a service action
- B. The removal of anything that could have a direct or indirect effect on services
- C. Any component that needs to be managed in order to deliver a service
- D. Any financially valuable component that can contribute to delivery of an IT product or service
Correct Answer: D 🗳️
Which guiding principle recommends collecting data before deciding what can be re-used?
- A. Focus on value
- B. Keep it simple and practical
- C. Progress interactively with feedback
- D. Start where you are
Correct Answer: D 🗳️
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