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EXIN ITIL Foundation (V4) Sample Questions:

1. Which role would is MOST SUITABLE for someone with experience of managing relationships with various stakeholders, including suppliers and business managers?

A) Service desk agent
B) Change authority
C) Problem analyst
D) Service level manager

2. Which is the FIRST action when optimizing a service?

A) Assess the current state
B) Understand the organizational context
C) Implement the improvement
D) Agree the future state

3. Which statement about the use of measurement in the 'start where you are' guiding principle is CORRECT?

A) Measured data is always more accurate than direct observation
B) It should always be used to support direct observation
C) The act of measuring always positively impacts results
D) It should always be used instead of direct observation

4. What is an IT asset?

A) A request from a user that initiates a service action
B) The removal of anything that could have a direct or indirect effect on services
C) Any component that needs to be managed in order to deliver a service
D) Any financially valuable component that can contribute to delivery of an IT product or service

5. Which guiding principle recommends collecting data before deciding what can be re-used?

A) Focus on value
B) Keep it simple and practical
C) Progress interactively with feedback
D) Start where you are

Solutions: