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EXIN ITIL Foundation Sample Questions:

1. Which of the following are classed as stakeholders in service management?
1 . Customers
2 . Users
3 . Suppliers

A) 1 and 2 only
B) All of the above
C) 1 and 3 only
D) 2 and 3 only

2. What is the BEST definition of a definitive media library?

A) It is a structured document with definitive information regarding all live IT services, including those available for deployment
B) It is a set of tools and databases that is used to manage knowledge, information and data
C) It is a secure library in which the latest versions of authorized software items are stored and protected
D) It is a secure library in which all definitive authorized versions of all media configuration items are stored and protected

3. Which process is responsible for providing the rights to use an IT service?

A) Change management
B) Incident management
C) Access management
D) Request fulfillment

4. What are sources of best practice?

A) Substitutes, regulators, customers
B) Customers, suppliers, advisors
C) Industry practices, academic research, training and education
D) Competition, compliance, commitments

5. Which one of the following is NOT part of the service design stage of the service lifecycle?

A) Taking service strategies and ensuring they are reflected in the service design processes and the service designs that are produced
B) Measuring the effectiveness and efficiency of service design and the supporting processes
C) Producing quality, secure and resilient designs for new or improved services
D) Designing and maintaining all necessary service transition packages

Solutions: