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EXIN ITIL-F Exam Syllabus Topics:

EXIN ITIL Foundation Sample Questions:

1. What are customers of IT services who do NOT work in the same organization as the service provider known as?

A) Strategic customers
B) External customers
C) Valued customers
D) Internal customers

2. Which one of the following is the BEST description of a relationship in service asset and configuration management?

A) Defines how version numbers should be used in a release
B) Describes the topography of the hardware
C) Defines which software should be installed on a particular piece of hardware
D) Describes how the configuration items (CIs) work together to deliver the services

3. Which one of the following is concerned with policy and direction?

A) Capacity management
B) Governance
C) Service level management
D) Service design

4. Which role is accountable for the operational management of a process?

A) Change manager
B) Process manager
C) Process practitioner
D) Service manager

5. Which process is responsible for the availability, confidentiality and integrity of data?

A) Service catalogue management
B) Change management
C) Service asset and configuration management
D) Information security management

Solutions: