Exam Name: Cisco Customer Success Manager
Certification Provider: Cisco
Corresponding Certification: Cisco Certification
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Cisco 820-602 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Customer Success Manager (DTCSM) Exam |
| Exam Number: | 820-602 |
| Related Certifications: | Cisco Customer Success Manager Specialist |
| Exam Format: | Scenario-based questions, Multiple choice |
| Available Languages: | English |
| Certificate Validity Period: | 3 years |
| Exam Duration: | 90 minutes |
| Exam Price: | USD 250 (or Cisco Learning Credits) |
| Recommended Training: | Cisco DTCSM Training Course |
| Exam Registration: | Cisco Customer Success Manager Certification Page |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Recommended experience working with customers to determine and deliver business outcomes using technology; familiarity with Cisco Customer Success Manager Foundations content is suggested. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/certifications/customer-success-manager/index.html |
Cisco 820-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Health and Lifecycle Management | - Renewals and expansion opportunities - Customer lifecycle management (LAER framework) - Monitoring customer health metrics | |
| Benchmarking and Application | 28% | - Customer data interpretation and adoption strategy - Market research and customer success planning - Gap analysis and barriers to success - Organizational readiness assessment |
| Customer Success Enablement | - Driving adoption and customer value realization - Customer engagement strategies | |
| Discovery | 28% | - Governance, adoption strategy, and process improvement - Customer use cases and organizational culture - Transition from current state to future state - Customer outcome validation and stakeholder analysis |
Cisco 820-602 Exam: Candidate Questions
Recommended experience working with customers to determine and deliver business outcomes using technology; familiarity with Cisco Customer Success Manager Foundations content is suggested. Eligibility rules do change, so confirm the current requirements on the official page (official 820-602 exam page) before booking.
Yes:
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The Cisco Customer Success Manager is Cisco's certification exam for Cisco Customer Success Manager Specialist, at the Professional level. It validates applied skills employers hire for — a credential worth the effort. Related credentials include Cisco Customer Success Manager Specialist.
The Cisco Customer Success Manager blueprint covers 4 domains — including Benchmarking and Application (28%), Discovery (28%), Customer Health and Lifecycle Management. The weightings are your efficiency map: heavy domains first. Every subtopic appears in the outline above.
Through the vendor's official registration channels:
The Cisco Customer Success Manager is delivered Online proctored or test center (Pearson VUE), so pick the arrangement that suits you when booking.
Yes — download the free Cisco Customer Success Manager demo and judge the question quality before paying. Every purchase stays valid for 365 days with free updates throughout, renewable afterward at 50% off.
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