Cisco Customer Success Manager: 820-602 Exam
"Cisco Customer Success Manager", also known as 820-602 exam, is a Cisco Certification. With the complete collection of questions and answers, PrepAwayPDF has assembled to take you through 0 Q&As to your 820-602 Exam preparation. In the 820-602 exam resources, you will cover every field and category in Cisco Certification Certification helping to ready you for your successful Cisco Certification.
- Exam Code: 820-602
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Corresponding Certification: Cisco Certification
- Updated: Oct 22, 2026
- No. of Questions: 0 Questions & Answers with Testing Engine
- Download Limit: Unlimited
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Cisco 820-602 Exam Overview:
| Certification Vendor: | Cisco |
|---|---|
| Exam Name: | Cisco Customer Success Manager (DTCSM) Exam |
| Exam Number: | 820-602 |
| Available Languages: | English |
| Related Certifications: | Cisco Customer Success Manager Specialist |
| Exam Duration: | 90 minutes |
| Exam Format: | Scenario-based questions, Multiple choice |
| Certificate Validity Period: | 3 years |
| Exam Price: | USD 250 (or Cisco Learning Credits) |
| Recommended Training: | Cisco DTCSM Training Course |
| Exam Registration: | Cisco Customer Success Manager Certification Page |
| Exam Way: | Online proctored or test center (Pearson VUE) |
| Pre Condition: | Recommended experience working with customers to determine and deliver business outcomes using technology; familiarity with Cisco Customer Success Manager Foundations content is suggested. |
| Official Syllabus URL: | https://www.cisco.com/site/us/en/learn/training-certifications/certifications/customer-success-manager/index.html |
Cisco 820-602 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Benchmarking and Application | 28% | - Market research and customer success planning - Organizational readiness assessment - Gap analysis and barriers to success - Customer data interpretation and adoption strategy |
| Customer Success Enablement | - Driving adoption and customer value realization - Customer engagement strategies | |
| Discovery | 28% | - Governance, adoption strategy, and process improvement - Customer outcome validation and stakeholder analysis - Customer use cases and organizational culture - Transition from current state to future state |
| Customer Health and Lifecycle Management | - Monitoring customer health metrics - Renewals and expansion opportunities - Customer lifecycle management (LAER framework) |
Common Questions About Cisco Customer Success Manager
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- Benchmarking and Application (28%)
- Customer Success Enablement ()
- Customer Health and Lifecycle Management ()
Allocate your study hours in proportion to each topic's weight.
The package includes 0 practice questions for the 820-602 exam, all with verified answers and available in three formats.
Recommended experience working with customers to determine and deliver business outcomes using technology; familiarity with Cisco Customer Success Manager Foundations content is suggested.
Cisco DTCSM Training Course: Visit official page
Cisco Customer Success Manager Certification Page: register for 820-602
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