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Avaya Workforce Engagement Support Certified Sample Questions:

1. Which account is used by the Avaya Workforce Engagement system to run the reporting service?

A) MSA
B) SA
C) DMSA
D) Local System

2. The installer will be starting the administration in the Avaya Workforce Engagement. What is the first step in the administration workflow?

A) Create users
B) Manage entities withassignmentmanager
C) Create roles
D) Create Organizations and groups

3. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It captures and processes events from server interfaces
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It connects Recorder with the third-party system
D) It sets up recorder roles, which define the functionality of servers

4. In Avaya Contact Recorder Advanced (ACRA), you want to view information related to your configuration such as adapters, data sources, recording rules and real time monitors. Which monitoring tool collects this information?

A) Integration Service Status
B) Configuration Checker
C) Capture Status
D) Recorder Status Summary

5. A technician is configuring the recorder Integration Service in Recorder Manager to allow the recorder to communicate with the switch Which statement is true about CTI adapter?

A) CTI adapter is required to receive call signalling and meta data from the
B) There is just one CTI adapter per system
C) CTI adapter is not necessary for Integration Service
D) There is just one CTI adapter per data source

Solutions: