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Avaya Workforce Engagement Support Certified Sample Questions:

1. To have voice recording with Avaya Contact Recorder Advanced (ACRA), which data source type does Avaya Workforce Engagement require?

A) Quality
B) Dialer
C) Phone
D) CMS

2. The technician is configuring the voice recording solution
What is the first step to properly setting up the voice recording in an Avaya Contact Recorder Advanced (ACRA) environment

A) Create a phone Data Source
B) Create Phones and Extensions
C) Set up recording Environtment
D) Create a Member Group

3. Which three statements describe the prerequisites for installing Avaya Workforce Engagement server in deployment level 3,4 or 5? (choose three).

A) The Framework components need to be installed using a domain account with loca administrator privileges in the Framework server.
B) Date center zone servers, service user and group account, must all be members of the domain 's Active Directory.
C) Date center servers can be split in multi-domain forests.
D) The Framework components can be installed in a workgroup environment.
E) The Framework components can be installed using a Management Service Account (MSA).

4. After a successful installation, what is the only page accessible from the Avaya Workforce Engagement administrative pages?

A) Alarm Status
B) Licensing Management
C) General Settings
D) Server Roles

5. The technician is configuring the Enterprise Manager.
Which statement is true about task that can be completed under Enterprise Manager?

A) It captures and processes events from server interfaces
B) Itassignscall buffer disk settings an logical drives to the contact recording environtment
C) It connects Recorder with the third-party system
D) It sets up recorder roles, which define the functionality of servers

Solutions: