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Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?

A) Add an extra 9 in the telephone number field of the ARS Short Code.
B) This is not supported on Avaya IP phones.
C) Add a 9 to the prefix field on the line form of the outgoing trunks.
D) Add a Short Code to the User for secondary Dial tone.

2. Which Windows component must be verified as installed on the server before CCR is installed?

A) Microsoft Data Engine (MSDE)
B) Microsoft Personal Web Server (MPWS)
C) Internet Explorer (IE)
D) Internet Information Services (IIS)

3. When implementing a SIP trunk, what allows a backup ARS before waiting for a trunk timeout?

A) ARS:Alternate Route Wait Time = 0
B) ARS:Alternate Route
C) SIP line:Call Initiation Timeout = 0
D) SIP line:Check OOS

4. You need to implement the new tourist information center (TIC) in Milan. The requirement is to have an Auto Attendant that can supply up to three levels (caller can choose option 1, then 2, and finally option 3) for 10 different information groups such as City Guides, "points of view", Hotels with available room, etc. An additional requirement is to have the voicemail-to-email option for all people working at the TIC of Milan. Which IP Office version will meet these requirements for the least cost?

A) IP Office Preferred Edition and IP Office Advanced Edition
B) IP Office Preferred Edition
C) IP Office Advanced Edition
D) IP Office Essential Edition
E) IP Office Basic Edition

5. A customer purchasing an IP500v2 with VoiceMail Pro requires that their sales force have the ability to check their voicemail from both Outlook as well as a secondary email address to ensure they will not miss any messages while on the road making sales calls. Which two IP Office licenses will accomplish this? (Choose two.)

A) Email Integration Services
B) Voicemail to Email
C) Mobile User
D) Teleworker
E) Power User

Solutions: