Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Certification Provider: Avaya
Corresponding Certification: Avaya-Certification
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 2: Call Routing and Vectoring | - Routing Configuration
|
| Topic 3: Maintenance and Troubleshooting | - System Support
|
| Topic 4: Contact Center Implementation | - Deployment and Configuration
|
| Topic 5: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
| Topic 6: Reporting and Performance Management | - Monitoring Operations
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
During implementation testing, the technician notices that the communication manager display events command shows number of entries for "Event type 30, No TTR available" upon further investigation the technician finds that the TTR has not yet been installed.
Which vector command failed (causing the Event Type 30) because there was no TTR?
- A. queue-to
- B. converse-on
- C. collect-digits
- D. route-to-digits
Correct Answer: C 🗳️
Click the Exhibit button.
A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?
- A. There is no network connection to CLAN.
- B. CMS version is not configured an the system-parameters features farm,
- C. CMS version is misconfigured on the system-parameters features form.
- D. CM version is not matching CMS setup.
Correct Answer: D 🗳️
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. From the CMS menu. Maintenance Connection Status shows a link operational.
- B. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
- C. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- D. The arrow an the CMS menu is up
- E. The /cms/install/logdir/admin. log shows a link is operational.
Correct Answer: A,D,E 🗳️
Click the exhibit button
A Miami based medical center is defining evacuation procedures for severe weather conditions The center has decided to plan for two types evacuations, major and minor During a minor evacuation; the center will staff only a few medical answer line agents to answer critical calls major evacuation the answer line will not be staffed instead of reaching a live agent, callers will receive a pre-recorded information In the example vector segment, what is represented by the E in steps 2 and 3?
- A. E is a standard vector code for evacuation
- B. E is assigned to a VDN that routes calls to an evacuation vector
- C. E has a vector variable that is changed when an evacuation is required
- D. E has been administered as a Feature Access Code
Correct Answer: C 🗳️
Which two Advocate features address the condition called the Supervisor Shuffle? (Choose two)
- A. Predicted Wait Time
- B. Reserve Agent
- C. Vector queuing priority
- D. Service Objective
Correct Answer: A,B 🗳️
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