Exam Code: 1Z1-456
Exam Name: Oracle Fusion Customer Relationship Management 11g Sales Essentials
Certification Provider: Oracle
Corresponding Certification: Oracle Applications
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Oracle 1Z1-456 Exam Syllabus Topics:

SectionObjectives
Topic 1: Accounts and Contacts Management- Data quality and duplication management
  • 1. Data enrichment and validation
    • 2. Duplicate prevention strategies
      - Customer data management
      • 1. Account creation and hierarchy
        • 2. Contact relationship management
          Topic 2: Sales Forecasting and Reporting- Forecasting methods
          • 1. Pipeline forecasting
            • 2. Quota and target management
              - Reports and analytics
              • 1. Performance dashboards
                • 2. Standard sales reports
                  Topic 3: Sales Process Management- Lead management
                  • 1. Lead conversion processes
                    • 2. Lead creation and qualification
                      - Opportunity management
                      • 1. Opportunity lifecycle and stages
                        • 2. Forecasting and pipeline management
                          Topic 4: Application Administration and Setup- Security and roles
                          • 1. User roles and permissions
                            • 2. Access control configuration
                              - System configuration
                              • 1. Business process configuration
                                • 2. Sales application setup
                                  Topic 5: Oracle Fusion CRM Fundamentals- CRM concepts and Oracle Fusion CRM overview
                                  • 1. Customer relationship management principles
                                    • 2. Fusion CRM architecture overview
                                      - Navigation and user interface
                                      • 1. Sales dashboard and workspace navigation
                                        • 2. Personalization and user preferences

                                          Oracle Fusion Customer Relationship Management 11g Sales Essentials Sample Questions:

                                          1. Which customization level should he set for a lookup type in order to update the tag attribute of lookup type?

                                          A) User
                                          B) System
                                          C) Extensible
                                          D) Module
                                          E) Profiles


                                          2. A customer has Implemented Oracle Fusion sales and the sales team in the company wants to convert the qualified lead into a sales opportunity.
                                          Identify the correct prerequisite to convert a lead into an opportunity.

                                          A) lead with sales account and assessment data
                                          B) lead with assessment data and primary product
                                          C) lead with sales account and revenue lines
                                          D) lead with sales account and primary product
                                          E) lead with sales account and sales methodology


                                          3. You are the CRM administrator of a now project to revitalize the Lead Assignment Manager rules to ensure the proper salesperson is getting assigned based on new geographies and current workloads.
                                          Select the three Fusion Assignment Manager components that should be part of your process to plan the configuration of Assignment Manager.

                                          A) Schedules
                                          B) Business Objects
                                          C) Dynamic Assignment
                                          D) Resources
                                          E) Assignment Criteria
                                          F) Attributes


                                          4. A customer has deployed Oracle Fusion management and wants to use Assessment templates to follow up on qualified leads.
                                          Identify the three true statements about Assessments templates.

                                          A) A question group is a logical grouping of questions.
                                          B) All of the question weights within a template must total to exactly100.
                                          C) A free form response will have an impact on the overall assessmentscore
                                          D) Assessment templates with Retired status are available for lead follow ups.
                                          E) Task templates can be assigned to Assessment templates for follow-up activities.


                                          5. In the Oracle Fusion Territory Management application, dimension parameters are used to refine the definition of each dimension so that it meets business requirements. Which two dimensions use parameters to control the number of visible levels in the Dimensional Hierarchy?

                                          A) Product
                                          B) Account Type
                                          C) Customer Size
                                          D) Time
                                          E) Industry


                                          Solutions:

                                          Question # 1
                                          Answer: A
                                          Question # 2
                                          Answer: A
                                          Question # 3
                                          Answer: D,E,F
                                          Question # 4
                                          Answer: A,B,E
                                          Question # 5
                                          Answer: A,D

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