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WGU Organizational Behaviors and Leadership (IBC1) Sample Questions:

1. What are primary factors that differentiate virtual
teams from face-to-face teams?
Choose 1 answer

A) Reduce telecommunications costs and increase paraverbal cues
B) Improve employee satisfaction and create more frequent social context
C) Overcome time and space constraints and create limited social context
D) Reduce paraverbal cues and create more frequent social context

2. To resolve a conflict between the department staff and the janitorial staff, the department head informs the department staff of a new policy prohibiting the eating of food at the desk.
Which type of conflict resolution technique does this represent?
Choose 1 answer

A) Altering the human variable
B) Authoritative command
C) Problem solving
D) Altering the structural variables

3. A company is changing their work organization from employees working individually to the use of teams.
What will likely help the company develop team effectiveness?
Select one.

A) Ensuring there is zero conflict among team members
B) Avoiding social loafing by making sure all accountability is joint accountability.
C) Quickly developing team efficacy by assigning only complex and difficult tasks from the beginning
D) Utilizing both individual rewards and team rewards

4. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?
Choose 1 answer

A) Superordinate goals and altering the structural variables
B) Expansion of resources and confrontation
C) Roughing and compromise
D) Authoritative command and roughing

5. In organizing a team to develop a new brand image for the company's full line of products, management wanted to assign team members who possessed characteristics common to effective teams.
Which list specifies common characteristics of effective teams?
Select one.

A) A climate of trust, members who score low on the personality characteristic of extroversion, and members who fill role demands
B) Adequate resources, group performance evaluation, and an absence of conflict
C) Adequate resources, absence of conflict, specific team goals
D) A climate of trust, specific team goals, and members who are conscientious

Solutions: