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EXIN ITIL 4 Foundation Sample Questions:

1. What term is used to describe whether a service will meet availability, capacity and security requirements?

A) Utility
B) Value
C) Warranty
D) Outcomes

2. What are the KEY stakeholder groups that service providers should cooperate with?

A) Customers
B) Relationship managers
C) Developers
D) Suppliers

3. How should a process design allow for exceptional situations?

A) Include all exception steps in the main process
B) Remove the option for process exceptions
C) Create an additional process for each exception
D) Create rules to handle exceptions generally

4. Which practice includes conducting regular reviews to ensure that services are still appropriate and relevant?

A) Service desk
B) Change enablement
C) Continual improvement
D) Service level management

5. Which practice would help a user gain access to an application that they need to use?

A) Service request management
B) Change enablement
C) Service configuration management
D) Service level management

Solutions: