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EXIN ITIL 4 Foundation Sample Questions:

1. Which BEST describes the purpose of the 'improve' value chain activity?

A) To organize a major improvement initiative into several smaller initiatives
B) To continually improve all products and services across all value chain activities
C) To ensure a shared understanding of the vision and improvement direction for all products and services
D) To make new and improved services and features available for use

2. Which statement about value streams is CORRECT?

A) Each value stream must include all 34 ITIL practices
B) Each value stream must include suppliers or partners
C) Each value stream must be designed for a specific scenario
D) Each value stream must include all six value chain activities

3. Identify the missing word in the following sentence:
Sponsor is the role that authorizes budget for service [?].

A) consumption
B) management
C) value
D) provision

4. Which is included in the purpose of the 'change enablement' practice?

A) Record and report selected changes of state
B) Plan and manage the full lifecycle of all IT assets
C) Make new and changed services available for use
D) Ensure that risks have been properly assessed

5. Which step of the continual improvement model includes baseline assessments?

A) Did we get there?
B) What is the vision?
C) Where do we want to be?
D) Where are we now?

Solutions: