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Salesforce Certified Platform User Experience Designer Sample Questions:

1. A UX Designer is evaluating whether to perform a moderated or unmoderated usability study on their prototype solution to gain user feedback.
Which reason would lead the designer to choose a moderated study?

A) It is less expensive and time-consuming to conduct.
B) Sessions can be completed at any time and anywhere.
C) Follow-up questions can be asked to obtain further information about the issues participants may encounter.

2. A UX Designer interviews a user who spends most of their time moderating forums, enforcing community standards, and providing member support.
Which Salesforce persona does this user align with?

A) Community Manager
B) Site Admin
C) Support Manager

3. What are three benefits of asking the user to think aloud during a user task? Choose 3 answers

A) Flexibility
B) Natural process
C) Raw stream of thought
D) Unblasedbehavior
E) No special equipment needed

4. Cloud kicks wants to hire a deal closer.
Which three activities wouldsomeone in this role do each day?
Choose 3 answers

A) Create cases from issues.
B) Review and work through their list of leads or opportunities.
C) Log activities such as calls, emails, and notes.
D) Update existing prospect and customer records.
E) Customize and administer Salesforce.

5. Cloud Kicks plans to release a new Salesforce product to its employees, who all have different backgrounds and experience levels within Salesforce.
Which onboarding design best practice would best support the product release?

A) Identify the message, audience, and purpose for content.
B) Create pop-ups to give users a full visualization of a product.
C) Provide written help documentation as the single source of truth for learning about new features.

Solutions: