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Salesforce Certified Platform User Experience Designer Sample Questions:

1. Cloud kicks is planning its einstein Bot implementation and has identified common issues the Bot can resolve. CK has determined that extensive technical planning is needed for bot effectiveness and customer satisfaction

A) user interface planning
B) voice and tone planning
C) Training and support for planning
D) deboarding planning

2. What are two benefits of inclusive design?
Choose 2 answers

A) Tailoring a solution to one type of user
B) Reducing friction for users in achieving their goals
C) Removing the need for 508 compliance
D) Extending access to more users

3. A UX Designer is creating a site for delivery within Builder for a customer who has strict requirements is stay focusedon out-of-the-box styling and components only.
Which three methods would deliver a branded experience?
Choose 3 answers

A) Select a theme and customize content including copy and imagery.
B) Select a footer and configure which social media links to display.
C) Display custom variations of pages based on user behavior.
D) Use the theme editor to adjust fonts, text case, colors, and site logo.
E) Create flexible layouts for pages with unique background images.

4. How should a UX designer differentiate between a voice and a tone?

A) Voice reflects the frequency and tone is one's pitch
B) Voice reflects the expression and the tone is the way one designs
C) Voice reflects the character and tone is one's strength
D) Voice reflects the personality and tone is the way ones speaks

5. Cloud Kicks (CK) has an Unlimited Edition Salesforce org. CK's UX Designer has identified that dynamic dashboards could be a useful tool to improve orgusability and experience.
How many different dynamic dashboards could they create?

A) Unlimited
B) Up to 3
C) Up to 10
D) Up to 20

Solutions: