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Salesforce Certified Field Service Consultant Sample Questions:

1. Which three factors should a Consultant consider when configuring routing? Choose 3 answers

A) Default Travel Speed is used only if a different travel speed is null on the resource.
B) Set Auto Schedule to True upon creation of the Service Appointment.
C) A straight line is used to compute the shortest distance between two locations if Street LevelRouting is enabled.
D) Configure Schedule Policy by modifying Work Rules and Service Objectives.
E) Configure the Resource Availability Work Rule to calculatetravel at the expense of the resourceand breaks.

2. Some Technicians report that they are unable to log in to the Salesforce Field Service mobile app. The Consultant confirmed that the Technicians have the Salesforce Field Service Resource Licenseand Salesforce Field Service Resource Permissions assigned to them.
How should a Consultant provide access to the Salesforce Field Service mobile app?

A) Update Public Group membership.
B) Assign a Field Service Mobile License to the user.
C) Modify the user's Profile.
D) Modify the user record.

3. Universal Containers (UC) wants to schedule Work Orders only if Technicians have the necessary qualifications to complete the designated work.
In which two ways can UC achieve this?
Choose ? answers

A) Create Skills that relate to qualifications from Setup and assign them to a Service Resource.
B) a Create Skills that relate to qualifications from theSkills tab and assign them to a Service Resource.
C) Leverage the Match Skills Work Rule when scheduling appointments.
D) Leverage the Match Skills Scheduling Policy when scheduling appointments.

4. universal containerswants to report on the volume of products installed within a specific timeframe.
Which solution should the consultant utilize to meet the requirement?

A) The standard installation date field on asset
B) A work order related list on asset
C) A custom installation date field on products consumed
D) Fieldhistory tracking on asset

5. At Northern TrailOutfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A) Agent
B) Dispatcher
C) Agent and Resource
D) Mobile, Agent, and Resource

Solutions: