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Salesforce Certified Business Analyst Sample Questions:

1. The business analyst (0A) at Universal Containers has met with stakeholders and is using the waterfall methodology to capture requirements for Sales Cloud enhancements for a future product release.
What is the next step for the BA to take before build can begin?

A) Define the minimal viable product.
B) Schedule sprint planning meetings.
C) Get approval and signoff on the requirements.

2. The business analyst (BA) at Universal Containers has been capturing the requirements for a major Sales Cloud release. An admin has been deploying the resulting system changes. The quality assurance (QA) team has run into challenges when testing the changes. The BA is unaware of deployment and testing challenges.
What should the BA do to resolve these challenges with the release team?

A) Provide detailed test cases to validate the functional requirements
B) Involve the stakeholders in the business requirements gathering sessions.
C) Associate each set of metadata -changes to the corresponding user story.

3. A business analyst (BA) is preparing for user acceptance testing for case management scenarios in Service Cloud.
What should the BA do to help prevent gaps from being discovered after go live?

A) Streamline testing by limiting the number of testers involved.
B) Focus more on happy path testing and less on edge case testing.
C) Write test scripts that reflect real life and cover the requirements.

4. Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?

A) Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
B) Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
C) Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.

5. Universal Containers is developing a new recruitment app using Service Cloud. The project team has started writing user stories including:
"As a human resources (HR) manager, I need to document the progress of a candidate's submission so I can manage the candidate's application throughout the recruiting process." What is one definition of done for this user story?

A) The acceptance criteria has been approved.
B) The Candidate object has Edit access.
C) The Candidate Status field can be updated.

Solutions: