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Salesforce Certified Business Analyst Sample Questions:

1. Cloud Kicks is implementing cases to handle its growing volume of customer inquiries. The Business analyst (BA) on the implementation has 2 years of experience with Service Cloud. This is one of the user stories the BA wrote for the implementation:
A customer service representative wants to use Salesforce Macros to update notes and change the case stats to close to reduce the time spent on each case.
Which mistake did the BA make when writing this user story?

A) The story included feature- specific language.
B) The incorrect persona was used in the story.
C) The story explained the value to the user.

2. Universal Containers wants to integrate its Salesforce org with the largest online professional network so its sales reps can view information directly on Salesforce records. The business analyst will write acceptance criteria for this scenario.
What is an example of good acceptance criteria?

A) A sales rep can view current information directly in the Lead and Contact records.
B) A sales rep needs to have the CRM widget installed in the Lead and Contact Record Page Layout.
C) Install a CRM widget to allow sales reps to view information in the Lead and Contact records.

3. The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?

A) Document the current state, email it to attendees with an agenda, and propose the future state.
B) Identify persona, document the current state, and purpose the future state.
C) Document the current state, offer a survey to stakeholder, and propose the future state.

4. Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment:
* Custom apps
* Active Salesforce Sites
* Active flows
* Custom tabs
* Visualforce pages
A Which path should the BA take to find this information?

A) Conduct stakeholder interviews.
B) Review configuration settings.
C) Read business process documentation

5. The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?

A) Agile planning
B) DevOps
C) Metadata backups

Solutions: