Verified 1Z0-1038-20 Dumps Q&As - 1Z0-1038-20 Test Engine with Correct Answers
Pass Your 1Z0-1038-20 Dumps as PDF Updated on 2021 With 73 Questions
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NEW QUESTION 29
Which three options are not supported in a Browser User Interface workspace?
- A. Any site trying to navigate to a top-level page will not be rendered.
- B. Any site which does not want to be embedded inside an iframe will not be rendered.
- C. The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
- D. The mixing of HTTP and HTTPS is not supported because i is a security violation.
- E. The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
Answer: B,D,E
NEW QUESTION 30
Your customer has asked you to create a report that shows all the incident should show the following columns:
1. The number of incidents opened in the past month
2. The number of incidents opened in the past week
3. The number of incidents opened in the past day
Which two functions are needed in the expressions to create the three columns?
- A. AVG
- B. NVL
- C. SUM
- D. DECODE
- E. IF
Answer: B,C,D
NEW QUESTION 31
A contact center supervisor wants to assign an incident to an agent, A1. However, the supervisor finds that A1 is not available in the Assigned drop-down list in the incident workspace.
What could be the reason?
- A. The profile to which the agent is assigned does not have the Incident Read option selected on the Permissions > Services tab.
- B. The profile to which the agent is assigned does not have a navigation set assigned.
- C. The profile to which the agent is assigned does not have to appear in the Menu option selected on the Services tab.
- D. The profile to which the agent is assigned does not have the incident workspace assigned.
- E. The profile to which the agent is assigned does not have the Interface Access check box selected.
Answer: E
NEW QUESTION 32
A customer has defined Service Intervals at the interface level (Response Requirements) as Monday to Friday (10-17 hours) and at the SLA LI level as Monday to Saturday (10-18 hours) with a response time of 6 hours.
An incident arrives on Friday at 7 PM and is applied to the SLA LI instance.
What is the response due time?
- A. Saturday 4 PM
- B. Tuesday 11 AM
- C. Monday 10 AM
- D. Saturday 6 PM
Answer: A
NEW QUESTION 33
A customer is unable to see a record in the audit log after running a report. What could be the reason for this?
- A. the Expanded Report Audit Log from the Reports Explorer
- B. the permissions of the report
- C. the Purge settings in the database
- D. the Filters settings of the report
Answer: A
NEW QUESTION 34
How many rows can be returned by a tabular query?
- A. 0
- B. 1
- C. Unlimited
- D. 2
- E. 3
Answer: B
NEW QUESTION 35
What must you set to enable the email channel?
- A. EGW_UPDATE_BY_CREATE
- B. EGW_AUTO_CONT_CREATE
- C. EGW_SECURE_UPDATE_ENABLED
- D. EGW_SAVE_EMAIL_HEADERS
- E. EGW_ENABLED
Answer: E
NEW QUESTION 36
Which three statements are true about the Custom Process Model (CPM) in Oracle Service Cloud?
- A. It can be triggered by an event that occurs even on a custom object.
- B. It is a PHP script that executes only synchronously.
- C. It is triggered by an event that occurs on standard objects only.
- D. It is triggered by an event that occurs on the standard objects that are used by queues.
- E. It is also known as the Object Event Handler.
- F. It is always triggered from business rules.
- G. It can be triggered by an event that occurs on community objects.
Answer: A,E,G
NEW QUESTION 37
You have a requirement where there is a need for frequent change in address and phone numbers. Which two actions would you perform?
- A. Update the standard text with the changed address and phone numbers.
- B. Create variables with the current address and phone numbers.
- C. Create custom fields for the address and phone numbers.
- D. Create the standard text with the current address and phone numbers.
- E. Update variables with the changed address and phone numbers.
- F. Update custom fields with the changed address and phone numbers.
Answer: A,D
NEW QUESTION 38
A customer wants to change the following text on the receipt and ask submit page:
"Thanks for submitting your question. Use this reference number for follow up:#120728-000001 A member of our support team will get back to you soon.
If you need to update your question and you already have an account, log in, click the Your Account tab, and select the question to open and update it." Which two actions will allow you to identify the correct message base item if you did not know which message base you need to edit? (Choose two.)
- A. Run a message base report and search for the text string you want to change.
- B. Submit an incident to customer care.
- C. Identify the customer portal page that includes the text you want to change and identify the message base from within the code.
- D. Look for the message in the receipt email body.
Answer: C,D
NEW QUESTION 39
Which three statements are true about headers of custom process models?
- A. They contain all possible events with the objects.
- B. The header section is always commented.
- C. They contain the version number of the PHP script.
- D. They contain standard objects only.
- E. They list only the events that are supported by the code implementation.
- F. The/QDntain the version number of the Connect Common Object Model.
- G. The header section needs to be uncommented during testing.
Answer: B,D,E
NEW QUESTION 40
Which two statements are true about generic objects?
- A. They automatically consider a package to consist of custom objects.
- B. They require the type of data to be set dynamically.
- C. They are used when working with custom objects only.
- D. They can be used with standard objects.
- E. They belong to a stand-alone class that is not derived from an RN object.
Answer: A,D
NEW QUESTION 41
Which two statements are true about chat surveys?
- A. You can send a chat survey only while a customer is on the chat.
- B. You can create a chat rule to pop up a transactional survey at the end of a chat session.
- C. You cannot link customer data back to the chat that is submitted.
- D. You can create a chat rule to email a transactional survey to a customer after a chat session.
Answer: B,D
NEW QUESTION 42
Which three events are available with the JavaScript API?
- A. onrefresh()
- B. onsaveclose ()
- C. enclose ()
- D. ondataupdated()
- E. onbeforesave ()
- F. aftersave()
Answer: C,D,E
NEW QUESTION 43
Which five actions should you perform to configure advanced routing?
- A. Define products and categories.
- B. Create an advanced routing incident queue.
- C. Assign advanced routing permissions to a profile.
- D. Configure collaboration with external users who are not agent desktop users.
- E. Add Access Control to a navigation set.
- F. Create and activate a rule to route incidents to the advanced routing incident queue.
- G. Add product and category fields to the Live Help page of the Customer Portal.
- H. Assign guided assistance permission to a profile.
Answer: A,C,D,E,F
NEW QUESTION 44
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