ServiceNow New 2021 CIS-CSM Test Tutorial (Updated 65 Questions)
CIS-CSM Exam Questions Dumps, Selling ServiceNow Products
How to book the ServiceNow Certified CIS CSM
Each candidate must register for the exam via the ServiceNow Webassessor website using a voucher obtained by completing the ITSM Implementation training prerequisit- Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist â IT Service Management exam only.
During the registration process, each test taker has the option of taking the exam at an Authorized Testing Center or as an online-proctored exam. In both testing venues, the Certified Implementation Specialist exam is done through a consistent, friendly, user interface customized for ServiceNow tests.
The Kryterion testing network is worldwide and all locations offer a secure, comfortable testing environment. Candidates register for the exam at a specific date and time so there is no waiting and a seat is reserved in the testing center.
Each candidate can also choose to take the exam as an online-proctored exam. This testing environment allows a candidate to take the test on his or her own system provided that certain requirements are met.
Who should take the ServiceNow Certified CIS CSM
The Certified Implementation Specialist â Customer Service Management exam is available to ServiceNow customers, partners, employees, and others interested in becoming a ServiceNow Customer Service Management Certified Implementation Specialist.
NEW QUESTION 33
What are common types of application record data that are imported during a CSM data migration?
(Choose two.)
- A. Chat
- B. Knowledge Article
- C. Accounts
- D. Case
Answer: C,D
NEW QUESTION 34
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Allows the customer to ask a question
- C. Opens a chat session with customer support
- D. Allows the customer or consumer to qualify their answer
Answer: D
Explanation:
Explanation
NEW QUESTION 35
Match the definitions for roles relationships.
Hot Area:
Answer:
Explanation:
NEW QUESTION 36
Which of the following are channels? (Choose two.)
- A. Contacts
- B. Chat
- C. Article
- D. Web
Answer: B,D
NEW QUESTION 37
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.
- A. True
- B. False
Answer: A
NEW QUESTION 38
What module is used to create Case Record Producers?
- A. Maintain Records
- B. Case Record Producers
- C. Record Producers
- D. Edit Records
Answer: C
NEW QUESTION 39
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
- A. User Criteria
- B. Knowledge Product Entitlements
- C. ACL
- D. Data Policy
Answer: A,B
NEW QUESTION 40
What are features of Customer Service Management? (Choose four.)
- A. Service Entitlements
- B. Demand Management
- C. Skills-based routing
- D. Service Contracts
- E. Service Prospecting
- F. Real-time SLAs
- G. Timed Audits
Answer: A,B,C,F
NEW QUESTION 41
Match the business rule to its function in the Self-Service Portal.
Hot Area:
Answer:
Explanation:
Explanation
NEW QUESTION 42
What are the Forum User Types? (Choose three.)
- A. Admin
- B. Registered
- C. Custom
- D. Moderator
- E. Public
Answer: B,D,E
Explanation:
Explanation
NEW QUESTION 43
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
- A. Selecting all the groups
- B. Selecting none of the groups
- C. Missing configuration
- D. Misconfigured
Answer: A
NEW QUESTION 44
True/False: The Agent Chat [com.glide.interaction.awa] plugin is required for chat in Agent Workspace.
Options are :
- A. True
- B. False
Answer: A
NEW QUESTION 45
From what places in SN can an agent create a case? (Choose three.)
- A. Customer Service Application
- B. Chat
- C. Account
- D. Contact
Answer: A,C,D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-customer-service-management/page/product/ customer-service-management/reference/r_CustomerServiceCaseForm.html
NEW QUESTION 46
What is the purpose of a Catalog Item variable?
- A. Provides hint to the user on the field
- B. Allows the customer to ask a question
- C. Opens a chat session with customer support
- D. Allows the customer or consumer to qualify their answer
Answer: D
NEW QUESTION 47
Information about a customer's service contract is found in Knowledge.
- A. True
- B. False
Answer: B
NEW QUESTION 48
Which of the following are true regarding the Community Portal application? (Choose two.)
- A. It is only available to CSM license holders
- B. It is available to any customer with a Community license
- C. It is available by default with the Support and Service portals
- D. Most of the configuration does not require System Administrator role
Answer: A,B
NEW QUESTION 49
What should be part of the pre-engagement collateral?
- A. Customer Service roles template
- B. Stock Keeping Unit (SKU) and pricing sheet
- C. Frequently Asked Questions (FAQ)
- D. Scoping Guide
Answer: A
Explanation:
Explanation/Reference: https://www.servicenow.com/content/dam/servicenow-assets/public/en-us/doc-type/data-sheet/ ds-sim.pdf (2)
NEW QUESTION 50
......
CIS-CSM Cert Guide PDF 100% Cover Real Exam Questions: https://www.prepawaypdf.com/ServiceNow/CIS-CSM-practice-exam-dumps.html
Pass CIS-CSM Review Guide, Reliable CIS-CSM Test Engine: https://drive.google.com/open?id=1f_9LzEsL6_GiJDPJevmUErWTHKJtQ8hX