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NEW QUESTION # 97
Cloud Kicks is restructuring its sales teams to align with its product lines. Each sales rep will focus only on the accounts they've been assigned.
Sales reps will run specific product upsell processes.
Which action should the consultant take to support a successful sales team transition?
- A. Meet with executive sales leadership to understand the requirements for record sharing.
- B. Meet with territory sales leadership to design territory assignment rules.
- C. Meet with sales reps to review products they are assigned and implement Opportunity Teams.
Answer: B
Explanation:
To support a successful sales team transition when restructuring sales teams to align with product lines, the consultant should meet with territory sales leadership to design territory assignment rules. Territory management ensures that sales reps are assigned to the correct accounts and territories based on the new structure. Designing territory assignment rules will help in automatically assigning the right accounts to the appropriate sales reps, streamlining the transition and ensuring that each sales rep focuses on the accounts they have been assigned. Salesforce's Territory Management functionality provides a robust framework for managing and assigning territories efficiently.
NEW QUESTION # 98
Cloud Kicks recently purchased Salesforce and the leadership team is excited about being able to forecast more accurately. Sales managers say that making updates to54. forecasted amounts during the pipeline meetings is time consuming, and it's difficult to review all of the committed opportunities within the meeting time.
What should the consultant recommend to help make meetings more efficient while making real-time forecast updates?
- A. Use in-line editing to update the forecast amount for records.
- B. Only review non-committed opportunities during the meetings.
- C. Modify many opportunities at one time in a list view.
- D. Have reps use the Kanban view to move opportunities between stages.
Answer: A
NEW QUESTION # 99
A company has these requirements for dealing with Cases:
- Handled efficiently and by the right agents
- Distributing the load so that agents do NOT have to manually select the next Case to work Which two Omni-Channel features will assist in this routing and distribution? Choose 2 answers
- A. Route to agents with the least amount of active assigned work.
- B. Route to agents staffing the assigned overflow queues.
- C. Route to agents with the most capacity to take on new work.
- D. Route to agents with the most cases closed for that topic.
Answer: A,C
NEW QUESTION # 100
Service Reps at Universal Containers complain that the Case Feed in the Lightning Service Console has too many entries and is hard to use. Which option should a Service Consultant recommend to improve the Case Feed usability?
- A. Use Compact Case Feed to hide entries
- B. Use Comments instead of Case Feed entries
- C. Case Feed Private Sharing to hide entries
- D. Use case feed Filters to organize entries
Answer: D
NEW QUESTION # 101
Cloud Kicks wants to release product enhancements effectively to drive user adoption and have the greatest impact on the organization and users' day-to-day functions.
Which step should the consultant recommend to successfully manage changes and releases initiated by Salesforce?
- A. Train end users after deployment.
- B. Collect input from stakeholders.
- C. Prioritize executive requests.
Answer: B
Explanation:
To effectively manage changes and releases in Salesforce, particularly when focusing on user adoption and maximizing impact, it is critical to involve stakeholders from the start. Collecting input from stakeholders ensures that the enhancements align with the actual needs and workflows of those who will be using the system daily. Here's why this approach is recommended:
* Stakeholder Engagement: Engaging stakeholders early in the process helps to gather a comprehensive understanding of the business requirements and pain points. This collaboration ensures that the enhancements are relevant and beneficial, which increases the likelihood of user adoption.
* User-Centric Development: Salesforce emphasizes a user-centric approach in its change management practices. By collecting input from stakeholders, Cloud Kicks can tailor the enhancements to be more impactful for end users, which is essential for driving adoption and improving overall user experience.
* Change Management Best Practices: According to Salesforce best practices, successful change management includes planning for change with stakeholder input, addressing user concerns, and creating a roadmap that reflects the priorities of both end-users and executives. This step lays the groundwork for smooth deployment and effective training.
* References: Salesforce's documentation on Change and Release Management in Sales Cloud provides guidance on involving stakeholders to better understand how changes will impact various user roles. You can find additional guidance in the Salesforce Success Community and the Salesforce Trailhead module on Change Management.
In summary, collecting input from stakeholders (Option A) is the initial and essential step in Salesforce's recommended change management process, ensuring that product enhancements are aligned with user needs and drive effective adoption.
NEW QUESTION # 102
Place the following steps in the correct order to set up Salesforce for Outlook:
- A. Salesforce for Outlook must be downloaded to the machine
- B. Users and profiles must be assigned to an Outlook configuration
- C. Users must begin syncing records across platforms
- D. An Outlook configuration must be created.
Answer: A,B,C,D
NEW QUESTION # 103
Universal Containers uses a web-to-lead form to collect leads from its corporate website. Sales representatives want to prioritize their time on high-quality leads.
Which option should the consultant recommend?
- A. Enable Sales Cloud Lead Scoring.
- B. Validate data entered in the web-to-lead form.
- C. Create a dashboard to locate and track high quality leads.
- D. Create a list view to filter leads with a Lead Source of "Web."
Answer: D
NEW QUESTION # 104
Cloud Kicks has purchased a list of prospects and wants sales reps to contact and measure the return on investment (ROI) of the purchased list.
Which solution should the consultant recommend?
- A. Import the prospects as Contacts and assign them to Accounts.
- B. Import the list as new Leads and map the Campaign during import.
- C. Import the list as new Leads and update the Lead Source to "Purchased Lead".
Answer: B
Explanation:
To measure the ROI of a purchased prospect list, importing the list as new Leads and mapping the Campaign during import is recommended. Here's why:
* Campaign Attribution: By associating the leads with a specific campaign, CK can easily track ROI by monitoring campaign-related metrics such as conversions, sales, and revenue directly attributable to the purchased list.
* Lead Tracking and Management: Importing as Leads allows for centralized tracking of all new prospects, enabling sales reps to follow up and progress leads through the sales funnel. Associating these leads with a campaign helps assess the effectiveness of the purchased list.
* Salesforce Best Practices: Salesforce recommends using Campaigns to track marketing initiatives and their ROI. By mapping leads to a campaign, CK can leverage standard Salesforce campaign reporting to assess effectiveness and ROI.
* References: Salesforce's documentation on Leads and Campaign Management provides details on importing leads and associating them with campaigns for ROI tracking.
In summary, importing the list as new Leads and mapping the Campaign during import (Option C) allows Cloud Kicks to effectively track and measure the ROI of the purchased list.
NEW QUESTION # 105
Universal Containers has implemented a lead qualification process that uses a lead scoring formul a. Upon review, many of the converted leads with the highest scores had little interest in making a purchase.
Which modification to the current lead qualification process should a consultant recommend?
- A. Include a measure for the number of marketing touches.
- B. Evaluate each record against the target marketing persona.
- C. Increase points for actions that Indicate intent.
Answer: B
Explanation:
When converted leads with high scores show little interest in purchasing, it indicates that the lead scoring model may not be accurately reflecting true purchase intent. Evaluating each record against the target marketing persona involves comparing the characteristics of the lead to an ideal customer profile, which helps in ensuring that the scoring is more aligned with actual buying intent. By refining the lead qualification process to better match the target persona, sales teams can prioritize leads that are more likely to convert into customers.
Reference:
Improving Lead Scoring with Personas
Lead Management Best Practices
NEW QUESTION # 106
CORRECT TEXT
You are loading leads into Salesforce. What three things should youdo prior to loading the data?
Answer:
Explanation:
1. Activate historical users
2.Suspend workflow rules
3.Define theData Loader Mappings
NEW QUESTION # 107
How would you enforce a lead to enter their phone number via web-to-lead?
Answer:
Explanation:
Use Java Script on the web to lead form to enforce entry of this data.
NEW QUESTION # 108
Northern Trail Outfitters (NTO) has a large sales department that is dispersed worldwide. Sales managers want greater visibility into the opportunities in progress with their respective teams and would like to receive email notifications when key opportunity fields are changed (e.g., amount or sales stage). However, individuals would like to control the frequency of their email notifications. Which solution should a consultant recommend for this scenario?
- A. Configure the opportunity teams for opportunities so that only interested sales users are receiving notifications.
- B. Configure the individual Salesforce for Outlook email settings to control notification frequency.
- C. Configure Chatter and its related notification settings to provide relevant updates to interested sales managers.
- D. Define a workflow rule and email task that is triggered when key fields are updated to new values.
Answer: C
NEW QUESTION # 109
How can a Contact Center Manager see which Service Representatives have not accepted new Cases recently using the Lightning Service Console?
- A. Cases report sorted by Rep and Case Owner
- B. Omni-Channel Utility Component
- C. Cases report sorted by Rep and Case CreatedDate
- D. Omni-Channel Supervisor tab
Answer: D
NEW QUESTION # 110
How are members assigned to a community?
- A. Through permission sets
- B. Through their roles
(Select the best 2) - C. Through their profiles
- D. Through their contact record
Answer: A,C
NEW QUESTION # 111
Organization-wide default settings for Account is set to Private at Cloud Kicks- Users are unable to see each others accounts.
When a Salesforce admin assigns User A as the owner of an opportunity related to User B's account, which additional access will User A gain?
- A. User A will have Read-Only access to the opportunity's Account and its related contact records.
- B. User A will have Read-Only access to the opportunity's Account record.
- C. User A will have Read-Write access to the opportunity's Account and its related contact records.
- D. User A will have Read-Write access only to the opportunity's Account record.
Answer: D
NEW QUESTION # 112
Once you save a PDF quote, the file is automatically emailed to the customer.
- A. False
- B. True
Answer: A
NEW QUESTION # 113
Cloud Kicks recently completed an implementation of Sales Cloud. CK has trained its users to use the Salesforce Mobile app to access Salesforce from their mobile devices and wants to determine how often the Salesforce Mobile app is being used. What should the consultant recommend?
- A. Create a custom report type between users and Mobile activity
- B. Use the lightning Usage app to view Mobile activity
- C. Create a custom report type between users and Identity Event Logs
- D. Open a case with Salesforce
Answer: B
NEW QUESTION # 114
A contact center manager wants to measure improvements to operations after the implementation of a new
workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2
answers
- A. Number of calls offered
- B. Schedule adherence
- C. Agent utilization
- D. Quality monitoring score
Answer: B,C
NEW QUESTION # 115
The VP of sales at Cloud Kicks wants the sales team to use the Salesforce mobile app to complete their tasks.
The sales team needs to create
and edit leads, contacts, and opportunities with ease.
Which feature should the consultant recommend the sales team use?
- A. Smart Actions
- B. Einstein Activity Capture
- C. Lightning Mobile Component
Answer: A
Explanation:
Smart Actions streamline data entry and common tasks in the Salesforce mobile app, allowing users to quickly create and edit records such as leads, contacts, and opportunities. These actions provide a simplified and intuitive interface tailored for mobile use, enhancing productivity and usability for the sales team. By utilizing Smart Actions, Cloud Kicks' sales team can efficiently manage their tasks on the go without needing to navigate complex forms or screens.
NEW QUESTION # 116
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