PEGAPCDC87V1 Updated Exam Dumps [2023] Practice Valid Exam Dumps Question
PEGAPCDC87V1 Sample with Accurate & Updated Questions
NEW QUESTION 98
U+ Bank has recently defined two contact policies:
1. Suppress a group of credit card offers for 30 days if any credit card offer is rejected three times in any channel in the past 15 days
2. Suppress the Reward card offer, part of the credit card group, for 7 days if it is rejected twice in any channel in the last 7 days Paul, an existing U+ Bank customer, no longer sees the Reward card offer. What is the reason that Paul cannot see the offer?
- A. Paul rejected other credit card offers twice on the web channel and once in contact center
- B. Paul rejected the Reward card offer once in contact center
- C. Paul rejected the Reward card offer once on the web channel
Answer: A
NEW QUESTION 99
U+ Bank currently uses Next-Best-Action Designer to manage 1:1 customer engagement in the web channel.
The bank would like to promote the same offers in email. Which two additional configurations are needed in Next-Best-Action Designer to promote the offers in email? (Choose Two)
- A. Setup real-time container triggers to communicate with the email server
- B. Ensure that the email channel is enabled
- C. Define the primary schedule
- D. Configure the arbitration to boost prioritization of actions meant for email
- E. Create a separate issue and group business structure in the taxonomy that is specific to email actions
Answer: B,C
NEW QUESTION 100
U+ Bank wants to offer credit cards only to low-risk customers. The customers are divided into various risk segments from Good to Very Poor. The risk segmentation rules that the business provides use the Average Balance and the customer Credit Score.
As a decisioning consultant, you decide to use a decision table and a decision strategy to accomplish this requirement in Pega Customer Decision Hub.
Using the decision table, which label is returned for a customer with a credit score of 240 and an average balance 35000?
- A. Fair
- B. Very Poor
- C. Poor
- D. Good
Answer: A
NEW QUESTION 101
DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.
Answer:
Explanation:
NEW QUESTION 102
The arbitration factor that allows you to assign financial values to actions is called: _________.
- A. action value
- B. propensity
- C. business levers
- D. context weighting
Answer: A
NEW QUESTION 103
Reference module: Essentials of always-on outbound
A bank has been running traditional marketing campaigns for many years. One such campaign sends an offer email to qualified customers on day 1. On day 3, it sends a reminder email to customers who haven't responded to the first email. On day 7, it sends a second reminder to customers who haven't responded to the first two emails. If you were to re-implement this requirement using the always-on outbound customer engagement paradigm, how would you approach this scenario?
- A. Create three segments to identify the target audience for each of the three offer emails- day 1, day 3 and day 7. Setup three schedules per day targeting each of the three segments
- B. Create an action with a flow that contains 3 Send Email shapes, one for each email. Set appropriate wait times between the shapes
- C. Configure the primary schedule to run daily and let the AI choose the best action from all the actions that a customer qualifies for based on engagement policies
- D. Configure a primary schedule for the original offer email and setup an ad-hoc or emergency schedule to send reminder emails
Answer: C
NEW QUESTION 104
Reference module: Testing engagement policy conditions using audience simulation U+ Bank, a retail bank, recently implemented a project in which mortgage offers are presented to qualified customers when the customers log in to the web self-service portal. As one of the offers is not performing well, the business wants to understand how many customers qualify for the offer. As a Decisioning Consultant, which simulation do you run to check how many customers qualify for an action?
- A. D
- B. Audience simulation
- C. Ethical Bias Check
- D. Persona Testing
- E. Pega Scenario Planner
Answer: A
NEW QUESTION 105
U+, a retail bank, has recently implemented a project in which credit card offers are presented to qualified customers when they log in to the web self-service portal. To show the offers per the bank's requirements, the bank added all existing contact policy conditions. What is the immediate next step they should take?
- A. Add unit tests using persona testing before going live
- B. Conduct numerous what-if simulations before going live
- C. Go live for a limited number of customers and check the performance on a daily basis
- D. Go live for all customers and check the performance on a weekly basis
Answer: A
NEW QUESTION 106
The U+ Bank marketing department wants to leverage the next-best-action capability of Pega Customer Decision Hub on its website to promote new offers to each customer.
Place the events in the sequential order.
Answer:
Explanation:
NEW QUESTION 107
U+ Bank, a retail bank, uses the always-on outbound approach to send outbound messages on different channels such as email, SMS, and push notifications. There are a variety of action flow patterns in use to meet various business and channel integrations requirements.
Due to technical reasons, the bank wants to temporarily suspend sending outbound messages and instead write the selected customers and action details to a database table for later offline processing.
What is the most efficient way to meet this requirement?
- A. Add a new Send shape in all the action flows.
- B. Update the Send shape with Finalization.
- C. Set up a secondary schedule.
- D. Bypass action flow processing.
Answer: B
NEW QUESTION 108
HOTSPOT
U+ Bank, a retail bank, presents offers on its website by using Pega Customer Decision Hub. The bank wants to leverage Customer Decision Hub capabilities to present relevant offers to qualified customers. As a decisioning consultant, you are responsible for configuring the business requirements with the Next-Best-Action Designer, which involves several tasks. To accomplish these tasks, you might have to use auto-generated decision strategies, create new decision strategies, or edit existing strategies.
In the Answer Area, select the correct execution for each Task.
Answer:
Explanation:
NEW QUESTION 109
To which types of decisions can Pega Customer Decision Hub be applied?
- A. Determining how to retain a customer
- B. Determining the cause of a customer's problem
- C. Determining how to optimize the product portfolio to increase market share
- D. Determining why response rates for a campaign in one region are below average
Answer: C
NEW QUESTION 110
Which statement best describes the goal of Next-Best-Action?
- A. Balance customer needs with business objectives
- B. Provide insight into business processes
- C. Ensure that every customer receives the same action
- D. Ensure that the customer is always given a desirable offer
Answer: A
NEW QUESTION 111
Reference module: Creating eligibility rules using customer risk segments.
U+ Bank uses a decision table to return a label for a customer. Examine this decision table and select which label is returned for a customer with a credit score of 115 and an average balance of 15000.
- A. C
- B. A
- C. D
- D. B
Answer: A
NEW QUESTION 112
U+ Bank's marketing department currently promotes various credit card offers by sending emails to qualified customers. The bank wants to limit the number of offers that customers can receive over a given period of time.
In the Answer Area, select the correct artifact you use to implement each requirement.
Answer:
Explanation:
NEW QUESTION 113
U+ Bank uses a Next-Best-Action decision strategy to automatically approve credit card limit changes requested by customers. A scorecard model determines the customer credit score.
The automatic approval of credit card limits are processed based on the following criteria set by the bank:
The bank wants to change the threshold value for the USD 2000 credit limit from "<175" to "<200".
As a Strategy Designer, how do you implement this change?
- A. Map the score value in the decision strategy to "<=200".
- B. Change the cutoff value in the results tab of the scorecard model
- C. Change the cutoff value in the results tab of the scorecard decision component
- D. Change in the strategy the condition from ".pxSegment <=175" to ".pxSegment <=200"
Answer: B
NEW QUESTION 114
Myco, a telecommunications company, has introduced new data plans for students. The company wants to present offers to customers based on the responses of a test group that already received the offer. Which arbitration factor do you configure to implement this requirement?
- A. Context weighting
- B. Business levers
- C. Action value
- D. Propensity
Answer: D
NEW QUESTION 115
Reference module: Sending offer emails
What is best practice for designing an action flow?
- A. Always configure an action with its own flow
- B. When creating an action to be used as a flow template, set its availability to Always
- C. Limit the number steps per channel to 3
- D. When designing a flow to be reused across multiple actions, use the Specify Treatment option to configure it with a specific treatment
Answer: C
NEW QUESTION 116
Reference module: Analyzing the effect of business changes using Pega Scenario Planner U+ Bank, a retail bank, completed an implementation to present Credit Card offers to customers on their self-service portals. You want to estimate the business value that the subsequent next-best-action run creates using the selected configuration. Which simulation do you run to get the required information?
- A. Pega Value Finder
- B. Distribution Test
- C. Audience Simulation
- D. Pega Scenario Planner
Answer: D
NEW QUESTION 117
A bank has chosen an email service provider to deliver the offer messages selected by Pega Customer Decision Hub.
The service provider prefers that the bank uploads a file per batch of customers to a cloud storage location, either on Microsoft Azure or Amazon S3.
As a consultant working on the project representing the bank, what is your response?
- A. Action details can be written directly to Amazon S3 but not Microsoft Azure
- B. Action details can only be transferred via secure FTP
- C. Action details will be written to the local file system by default. But we will write an external process to transfer them to the cloud
- D. Action details can be directly written to either of those cloud storage solutions
Answer: D
NEW QUESTION 118
An outbound run identifies 100 Standard Card offers, 50 on email and 50 on the SMS channel. If the above volume constraint is applied, how many actions will be delivered by the outbound run?
- A. 0
- B. 50 emails and 25 SMSes
- C. 50 SMSes and 25 emails
- D. 1
Answer: D
NEW QUESTION 119
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