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What Is CPHQ All About?
CPHQ, or Certified Professional in Healthcare Quality, is a certification designed by the National Association for Healthcare Quality (NAHQ) for healthcare professionals who have demonstrated expertise in the vital CPHQ body of knowledge. These consist of the strategic roles needed in leadership, information management, performance measurement, and operational healthcare tasks. With your mastery of the key aspects, you can easily shape your career as a leader in the field and proficiently handle healthcare facilities and systems.
The CPHQ exam that one should pass to become accredited has a total of 140 questions in multiple-choice format. However, only 125 of them are to be used when measuring your score. This is a computerized test that can be taken throughout the year at one of the accredited PSI testing centers.
NEW QUESTION 44
Quota sampling was developed in the late 1930s and used extensively by the Gallup organization. Babbie (1979)
describes the steps involved in developing a quota sample. All of the following are out of those steps EXCEPT:
- A. All persons in a given cell are then assigned a weight
appropriate to their proportion of the total - B. Once the matrix has been created and a relative proportion assigned to each cell in the matrix, data are collected
from persons having all the characteristics of a given cell - C. When all the sample elements are so weighted, the overall data should provide a reasonable representation of the
majority of the samples - D. Develop a matrix describing the characteristics of the target population. This may entail knowing the proportion of
male and female; various age, racial and ethnic proportions; as well as the education and income levels of the
population
Answer: C
NEW QUESTION 45
Statistical analysis conducted with control charts is different from what some consider "traditional research" (e.g. hypothesis testing, development of p-values, design of randomized clinic trials). Traditional research is designed to compare the results at time one (e.g. the cholesterol levels of a group of middle-aged men) with the results at time two (typically months after the initial measure).
Research conducted in this manner is referred to as ___________________.
- A. None of these
- B. Static group comparison
- C. SPC
- D. Continuous distribution
Answer: B
NEW QUESTION 46
An optimal response rate is necessary to have a representative sample; therefore, boosting response rates should be a priority.
Methods to improve response rates include all of the following EXCEPT:
- A. Ensuring that telephone numbers or addresses are drawn from as accurate rate a source as possible
- B. Making telephone reminder calls for certain types of surveys
- C. Offering incentives appropriate for the focus group population
- D. Using the Dillman method, a three wave mailing protocol designed to boost response rates
Answer: C
NEW QUESTION 47
The CAHPS (Consumer Assessment of Healthcare Providers and Systems) program is a multiyear public- private initiative to develop standardized surveys of patients' experiences with ambulatory and facility-level care.
Healthcare organizations, public and private purchasers, consumers, and researchers use CAHPS results to:
- A. All of the above
- B. Access the patients-centeredness of care
- C. Compare and report on performance
- D. Improve quality of care
Answer: A
NEW QUESTION 48
Statistical analysis conducted with control charts is different from what some consider "traditional research" (e.g.
hypothesis testing, development of p-values, design of randomized clinic trials). Traditional research is designed to
compare the results at time one (e.g. the cholesterol levels of a group of middle-aged men) with the results at time
two (typically months after the initial measure). Research conducted in this manner is referred to
as___________________.
- A. None of these
- B. Static group comparison
- C. SPC
- D. Continuous distribution
Answer: B
NEW QUESTION 49
When quality is measured in terms of structure the focus is on the relatively static characteristics of the individuals
who provide care and of the settings where the care is delivered. These characteristics include ____________ of
professionals who provide care and the adequacy of the facility's equipment, and overall organization.
- A. A, B and C
- B. Education
- C. Training
- D. Certification
Answer: A
NEW QUESTION 50
Stratification is the separation and classification of data into reasonably homogenous categories, within the data, that are mutually exclusive and facilitate:
- A. frustrated measurement process
- B. Data collection efforts
- C. Skills that are based more experience than knowledge
- D. Discovery of patterns that would not be observed id data were aggregated
Answer: D
NEW QUESTION 51
To identify outpatient data sources, the team should consider the following questions EXCEPT:
- A. Do the measures selected by team reflect the aspects of care that have the most influence on patient's outcome
- B. Some of the most important diabetes measures are based on laboratory testing. Do the physicians have their own
labs? If so, do they achieve the laboratory data for12-24 month snapshot? If they do not do their own lab testing, do
they use a common reference lab that would be able to supply the data? - C. Do the source outpatient data is the same as inpatient data
- D. Are the physician in organized medical groups that have outpatient electronic medical records, which could be a
source of data? Will their financial or billing systems be able to identify all patients with diabetes in their practices? If
not, can the health plans in the area supply the data by practice site or individual physician?
Answer: A,C
NEW QUESTION 52
Advantages of prospective data collection are all of the following EXCEPT:
- A. Before time administration of certain therapies
- B. Detailed information not routinely available in administrative databases can be gathered
- C. Physiologic parameters can be captured, such as the range of blood pressures for a patient on vasoactive infusions or 24-hour intake and output for patients with heart failure
- D. Data requiring a time stamp also can be captured
Answer: A
NEW QUESTION 53
In healthcare, many terms call for more precise operational definitions that how do an organization define the terms
such as:
- A. An accurate environmental compliance
- B. Surgical end time
- C. A patient fall (a partial fall, a fall with injuries, or an assisted fall)
- D. Qui turnaround time
Answer: C,D
NEW QUESTION 54
The quality of amenities of care refers to the characteristics of the setting in which the encounter between patient
and clinician takes place, such as:
- A. Comfort, convenience and privacy
- B. Comfort
- C. Comfort, care and access
- D. Responsive to patient preferences
Answer: A
NEW QUESTION 55
In order to perform a task for which one is held accountable, there must be an equal balance between responsibility and:
- A. Delegation
- B. Authority
- C. Education
- D. Specialization
Answer: B
NEW QUESTION 56
Weighting of scores is frequently recommended if members of a (patients) population have unequal probabilities of being selected for the sample. If necessary, weights are assigned to the different observations to provide a representation picture of the total population.
Weighting should be considered when
- A. An equal distribution of patients exists by ICUs
- B. An unequal distribution of patients exists by laboratories
- C. An equal distribution of patients exists by discharge service, nursing unit, or clinic
- D. An unequal distribution of patients exists by discharge service, nursing unit, or clinic
Answer: D
NEW QUESTION 57
In every survey, some people agree to be respondents but do not answer every question. Although non-response to
individual questions is usually low, occasionally it can be high and can affect estimates. Categories of patients
mentioned below selected to be in the sample; do not actually provide data. Which of the following is odd one?
- A. Patients asked to provide data who refuse to do so (do not respond to the survey)
- B. Patients the data collection procedures do not reach, thereby not giving them a chance to answer questions
- C. Patients do not truly provide demographic information
- D. Patients asked to provide data who are unable to perform the task required of them (e.g., people who are too ill to
respond to a survey or whose reading and writing skills preclude them from filling out self-administered
questionnaires)
Answer: C
NEW QUESTION 58
Generally, medical record review and prospective data collection are considered the most time-intensive and
expensive ways to collect information. Many reserve these methods for highly specialized improvement projects or
use them t o answer questions t hat have:
- A. Situation related characteristics
- B. Combine code and chart based on the overall population
- C. Use rule-based software development
- D. Surfaced following review of administrative data sets
Answer: D
NEW QUESTION 59
The primary benefit of adopting a countrywide or global uniform set of discharge data is to:
- A. Assist medical records personnel in collecting internal data.
- B. Facilitate collection of comparable health information.
- C. Facilitate computerization of data.
- D. Validate data being collected from other sources.
Answer: B
NEW QUESTION 60
I n order to perform a task for which one is held accountable, there must be an equal balance between responsibility
and:
- A. Delegation
- B. Authority
- C. Education
- D. Specialization
Answer: B
NEW QUESTION 61
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