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Pegasystems PEGACPBA24V1 Exam Syllabus Topics:
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NEW QUESTION # 83
Consider this scenario.
A new Expense Report is submitted and must be reviewed. The assignment urgency and the initial urgency values are both set to 10.
* The SLA starts when the assignment is created
* If the goal elapses and the assignment is not yet completed, the assignment urgency is increase by 10
* If the deadline elapses and the assignment is not yet completed, the assignment urgency increases by 10
* If the passed deadline elapses and the assignment is not yet competed, the assignment urgency increases by 10 In the Answer Area, select the urgency for each milestone.
Answer:
Explanation:
Explanation:
Goal - 20
Deadline - 30
Passed Deadline - 40
NEW QUESTION # 84
Expense report processes require travel expense assignments be routed to a specific auditor. Auditors are members of an auditing work group. How do you route the assignment to a specific user?
Response:
- A. To the user's manager
- B. To the user's work group
- C. To the user
- D. To the user's work queue
Answer: C
NEW QUESTION # 85
Choose two use cases that require the configuration of conditional paths within the case type.
(Choose Two)
Response:
- A. A shopping application requires a guest to fill out payment information. A user who enters a membership number skips the payment information step.
- B. A scholarship eligibility application requires students to enter standardized test scores. Students with qualifying test scores can schedule an interview. Students without qualifying test scores receive a rejection email.
- C. A catering booking application requires customers to enter information about expected party size, event date, and event time. When customers submit the information, the catering company sends a confirmation email.
- D. An application requires customers to specify the type of request from a drop-down list. The request routes to the appropriate department work queue. A user with access to the work queue processes the case through fulfillment.
Answer: B,D
NEW QUESTION # 86
Drag the term from the bottom to the appropriate business case on the left.
Solution:
Determine whether the given solution is correct? Response:
- A. Incorrect
- B. Correct
Answer: B
NEW QUESTION # 87
UPlus Bank offers new mortgage loans to eligible customers. The bank creates a loan request form to collect the loan requests and decides not to consider the loan request if a customer already applied for a loan. To achieve the business use case, which of the following automation shapes is best suitable?
Response:
- A. Persist case
- B. Send email
- C. Search duplicate cases
- D. Create case
Answer: C
NEW QUESTION # 88
Select three benefits that Pega Express™ brings to Pega Platform™ application implementation. (Choose Three)
- A. Pega Express manages risk and delivers with consistency.
- B. Pega Express unlocks the power of Pega.
- C. Pega Express is client-focused and outcome-driven.
- D. Pega Express works only with a phased approach.
- E. Pega Express is a new, cutting-edge delivery approach.
Answer: A,B,C
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Pega Express benefits.
* A: Correct. Reduces risk, ensures consistency.Extract: Pega Academy,Pega Express: "Pega Express manages risk and consistency."
* B: Incorrect. Established, not new.Extract: Pega Academy,Pega Express: "Pega Express is a proven methodology."
* C: Incorrect. Supports iterative approaches.Extract: Pega Academy,Pega Express: "Pega Express supports Agile delivery."
* D: Correct. Client-focused and outcome-driven.Extract: Pega Academy,Pega Express: "Pega Express prioritizes client outcomes."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, Pega Express; Pega Help,Pega Express Benefits.
NEW QUESTION # 89
Select three responsibilities that a Pega Business Architect has in an Agile project. (Choose Three)
- A. Manage the project team's backlog.
- B. Assign IT team members user stories to work on.
- C. Plan current and future application needs.
- D. Execute the assigned work on schedule.
- E. Develop scenarios to test application functionality.
Answer: C,D,E
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests BA responsibilities.
* A: Incorrect. Product Owners manage backlogs. Extract: Pega Academy, Agile Delivery: "Product Owners prioritize backlogs."
* B: Correct. BAs develop test scenarios. Extract: Pega Academy, Business Architect Role: "BAs create scenarios for testing."
* C: Correct. BAs plan application needs. Extract: Pega Academy, Business Architect Role: "BAs plan current and future requirements."
* D: Incorrect. Scrum Masters assign stories. Extract: Pega Academy, Agile Delivery: "Scrum Masters facilitate story assignment." Pega Academy, Business Architect '23 Mission; CPBA Study Guide 8.8, BA Role; Pega Help, Agile Responsibilities.
NEW QUESTION # 90
Which two aspects of application delivery are improved by using Direct Capture of Objectives? (Choose two.)
- A. Coding
- B. Speed
- C. Accuracy
- D. Testing
Answer: C,D
NEW QUESTION # 91
A data model consists of all of the following except ____________.
Response:
- A. Attributes
- B. Data validation
- C. Data types
- D. Data objects
- E. Object relationships
Answer: B
NEW QUESTION # 92
What are two key features and functionalities of Pega GenAI Blueprint™? (Choose Two)
- A. Blueprint encourages collaboration to facilitate rapid application development.
- B. Blueprint uses pre-built application templates and Case Types.
- C. Blueprint works only in English.
- D. Blueprint enables users to generate customer sample data.
Answer: A,B
Explanation:
Comprehensive and Detailed Explanation From Exact Extract:
This question tests Pega GenAI Blueprint features.
* A: Incorrect. Sample data generation is not a core feature.Extract: Pega Academy,Pega GenAI Blueprint
* "Blueprint focuses on design, not data generation."
* B: Correct. Collaboration is key for rapid development.Extract: Pega Academy,Pega GenAI Blueprint:
"Blueprint fosters collaboration for faster app design."
* C: Correct. Templates and Case Types are used.Extract: Pega Academy,Pega GenAI Blueprint:
"Blueprint leverages pre-built templates and Case Types."
* Pega Academy,Business Architect '23 Mission; CPBA Study Guide 8.8, GenAI Blueprint; Pega Help,Pega GenAI Blueprint.
NEW QUESTION # 93
Which two of the following options are true about Directly Capture Objectives (DCO)?
(Choose Two)
Response:
- A. DCO is a methodology that ensures collaboration with the business and IT.
- B. DCO is used during the Prepare phase to confirm and validate the three pillars of the microjourney.
- C. The integration designer is an example of a visualization tool used in DCO.
- D. DCO is only used for the documentation of user stories during the build phase.
Answer: B,C
NEW QUESTION # 94
A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours. Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose three.)
- A. Provide a filed for urgency adjustment
- B. Provide notification to HR requesting urgency be increased
- C. Provide escalation action to HR and resolve the case
- D. Provide a service level for the HR assignment
- E. Provide a local action to transfer the assignment to another queue
Answer: A,C,E
NEW QUESTION # 95
A sales manager must be able to approve sales quote proposals by email and from their mobile devices. What do you implement this requirement?
- A. Add an Approve/Reject step with mobile approval enabled and add a Send Email step.
- B. Add an Approve/Reject step and enable email notifications on the case type.
- C. Add an Approve/Reject step and a Send Email step.
- D. Add an Approve/Reject step and enable approval from email and mobile.
Answer: D
Explanation:
To allow a sales manager to approve sales quote proposals by email and from mobile devices, you should add an Approve/Reject step in the case life cycle and enable the approval from email and mobile options. This configuration ensures that the manager can approve or reject the proposals conveniently through email notifications and mobile devices, without needing to access the Pega application directly.
Reference: Pega Academy - Configuring approvals: Enabling approval from email and mobile devices allows users to respond to approval requests directly from email notifications and mobile applications, providing flexibility and efficiency in case management.
NEW QUESTION # 96
Which two scenarios describe the appropriate use of an Approve/Reject Step?
(Choose Two)
Response:
- A. Customers place online orders by adding items to the cart, entering shipping and payment Customers submit high priority support requests to a company. If the customer service representative (CSR) validates that the request meets the severity 1 criteria, the Case is routed to the Worklist of a high priority CSR. If the CSR determines that the request does not meet the severity 1 criteria, the severity is downgraded and the Case is routed to the general CSR Work Group.
- B. Customers place online orders by adding items to the cart, entering shipping and payment information, and finalizing the order. Depending on what department the items are associated with, a different team handles the order fulfillment.
- C. Employees that incur work-related expenses must submit expense reports for review. If the expenses are less than USD1000, the Case is routed to the employee's direct manager; otherwise, the Case is routed to the department manager.
- D. Employees must periodically submit self-evaluations to their reporting managers. If the manager decides that the employee evaluation is sufficient, the Case continues. If the manager decides that the evaluation needs additional elaboration, the Case is routed back to the employee.
Answer: A,D
NEW QUESTION # 97
Which two requirements ensure that valid data is used in a case? (Choose Two)
- A. The data is the correct field type.
- B. The data fits the business logic.
- C. The data is organized in a data type.
- D. The data is locally sourced.
Answer: A,B
Explanation:
The data fits the business logic: Ensuring data fits the business logic guarantees that it aligns with the defined processes and rules.
Pega Academy, Data Validation, Business Logic Integration.
The data is the correct field type: Ensuring the data type is correct is crucial for preventing data-related errors and ensuring compatibility with the system.
Reference: Pega Academy, Data Modeling, Field Types.
NEW QUESTION # 98
You have a data page with customer dat
a. The data page is configured to reload if it is older than one hour. Which of the following best describes when the data page will reload?
Response:
- A. The data page reloads on the next access one hour after it was last accessed.
- B. The data page reloads on the next access one hour after it was created.
- C. The data page reloads automatically one hour after it was created.
- D. The data page reloads automatically one hour after it was last accessed.
Answer: B
NEW QUESTION # 99
In a claims application, customers can file home insurance claims. Each claim contains a list of items of loss. Depending on circumstances, some claims are investigated for potential fraud in parallel to the actual claim process.
Which two entities would you model as case type?
(Choose two.)
Response:
- A. Fraud investigation
- B. Claim
- C. Customer
- D. Items of loss
Answer: A,B
NEW QUESTION # 100
Which two of the following options are benefits of using skin inheritance?
(Choose Two)
Response:
- A. Standard styles created in a parent skin are easier to maintain.
- B. In order to maintain consistency, child skins cannot modify formats and mixins from the parent skin.
- C. Child skins can reuse mixins and formats from other child skins with the same parent.
- D. Child skins only need to customize in the parent skin.
Answer: A,D
NEW QUESTION # 101
Which requirement is best implemented using a Wait step in a case?
Response:
- A. You need to send an email after a user completes a form.
- B. You cannot proceed in an expense report until a manager approves the request.
- C. You cannot complete a purchase case on a website unless you complete a new account subcase.
- D. You need to pause a case until a user uploads a signed document.
Answer: C
NEW QUESTION # 102
As part of a purchase order case, after someone completes a purchase, a confirmation email is sent. How do you design the case life cycle to send the email?
Response:
- A. As part of the case configuration
- B. As a separate process step
- C. As part of the stage configuration
- D. As an alternate stage
Answer: B
NEW QUESTION # 103
Select the use case that requires an integration by using robotic process automation (RPA).
Response:
- A. A service management application lists paint options sourced from a Pega Platform data object.
- B. An online ordering application submits credit card information to a payment processor through a web service.
- C. An order management application updates a customer profile in a legacy system that lacks an exposed API.
- D. A drug trial management application submits trial data to a protected system through a secure connection.
Answer: C
NEW QUESTION # 104
Select each Use Case on the left and drag it to the appropriate Automation on the right.
Answer:
Explanation:
Explanation:
Use Case: "A medical specialist completes their review of an insurance claim, and the system attaches the report to the case." Automation: Create PDF Use Case: "Employees of a financial services firm receive confirmation when they register for the required certification classes." Automation: Send email Use Case: "A Fraud department manager receives a mobile notification that an approval request is in their worklist." Automation: Push notification Use Case: "When an approver rejects an expense report, an employee can modify and resend the report for approval." Automation: Change to a stage A medical specialist completes their review of an insurance claim, and the system attaches the report to the case.
* Automation: Create PDF
* Explanation: In this use case, the system needs to generate a report that can be attached to the case. The appropriate automation for generating documents like reports is creating a PDF. This ensures the report is in a standardized, non-editable format that can be easily attached to the case.
* Pega Platform Business Architect Essentials, Chapter on Case Design.
Employees of a financial services firm receive confirmation when they register for the required certification classes.
Automation: Send email
Explanation: This use case involves sending a confirmation to employees upon registration. The most suitable method for sending such confirmations is through an email. Email notifications ensure that the employee receives a record of their registration.
Reference: Pega Platform Business Architect Essentials, Chapter on Notifications and Correspondence.
A Fraud department manager receives a mobile notification that an approval request is in their worklist.
Automation: Push notification
Explanation: The manager needs to be alerted promptly about an approval request. Push notifications are ideal for this purpose as they provide real-time alerts directly to the mobile device.
Reference: Pega Platform Business Architect Essentials, Chapter on Mobile and Multi-Channel.
When an approver rejects an expense report, an employee can modify and resend the report for approval.
Automation: Change to a stage
Explanation: When an expense report is rejected, the case needs to move back to a stage where the employee can modify and resubmit it. This involves changing the stage of the case to enable the necessary actions.
Reference: Pega Platform Business Architect Essentials, Chapter on Case Management and Workflow.
NEW QUESTION # 105
When does the Status of a case change when a Work Status change is configured on an Assignment shape?
(Choose One)
Response:
- A. On the Connector prior to the Assignment shape
- B. At the start of the Flow (Process) containing the Assignment shape
- C. When the Case reaches the Assignment shape and the Assignment Object is Created
- D. Upon completion of the Assignment
Answer: C
NEW QUESTION # 106
Which two statements about data records are true? (Choose Two)
- A. Data records need unique, user-generated IDs.
- B. Data records are displayed in a drop-down list by default.
- C. Data records require external storage.
- D. Data records define permissible values for data fields.
Answer: B,D
Explanation:
Data records are displayed in a drop-down list by default: This is true because Pega displays data records in drop-down lists to facilitate user selection.
* Pega Academy, Data Management, Data Records and Drop-down Lists.
Data records define permissible values for data fields: This is true because data records are used to define the set of permissible values for a particular field.
Reference: Pega Academy, Data Management, Data Validation.
NEW QUESTION # 107
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